Shantia Mcclure

Career Overview

Highly enthusiastic customer service professional with 5 years client interface experience. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Results-driven Customer service manager with proven ability to establish rapport with clients.Dedicated Customer Service manager motivated to maintain customer satisfaction and contribute to company success. Highly motivated to aim for companies best interests and also committed to customer satisfaction with company policy in mind. Core Strengths

Seasoned in conflict resolution

Telephone skills

Typing

Customer service expert

Creative problem solving skills

Executive management support

Accomplishments

Customer Assistance

Promoted from CSR to Manager within 1 1/2 with company, completed all assigned tasks, mastered job performance while working overtime as needed.

Customer Service- involved in always preparing more efficient techniques to improve customer satisfaction. Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Work Experience

Customer service manager

February 2012

Netbrands Media Corporation - Houston, Tx

Helping to develop and implement a customer service policy for an entire organization. Managing a team of customer services staff; handling face-to-face inquiries from customers. Finding ways to measure customer satisfaction and improve services. Leading monthly meeting to discuss improvements and further plans. Health care Provider

February 2011 to November 2011

Girlings Health care - Houston, Texas

Assisting patient with grooming and hygiene.

Distributing patients medication at assigned times. Assisting through physical therapy.

Customer service representative

October 2010 to January 2011

Allied Data Corporation - Houston, Tx

Process scheduled payments for billing department. Following up with customer regarding signed contracts. Make outgoing calls for past due accounts.

Educational Background

High School Diploma : 2008

Cypress Springs High school - Cypress, Texas

Attending 2004-2008

References upon request.

3939 Synott rd, Houston Texas 77082

Cell: 832-***-**** - acw0xn@r.postjobfree.com

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