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Manager Software

Lansdale, Pennsylvania, United States
October 12, 2016

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**** ***** ****, ***. **

Hatfield PA 19440

Cell: (267-****-***

Email: p


● O ver 8+ years of experience as Infrastructure Supports with knowledge of multiple System Operations.

● Expertise in Windows System Administrator which includes software and operating system installation, additional software installation and configuration of the machine as per the company’s security policies.

● Experienced to understand and diagnose the workstation’s problem, and provide faster response time to minimize users downtime.

● Involved to work with different teams like System Administration, Help Desk supports, Networking and Security to implement security measurement on user’s workstations on time. Technical proficiency

● D esktop Administration

● Windows Server 2003/2008/2012 R2

● VMware Administration, Hyper-V

● Active Directory Administration

● TCP/IP Network Troubleshooting

● Working with MS SQL Database

● Server hardware planning & implementation, troubleshooting and maintenance Professional Experience

M ondo Inc ( Client of Buchanan Ingersoll & Rooney) Philadelphia, PA July- 16 To Present System Support Engineer

● Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware and software installation and configuration.

● Provides IT onsite support to troubleshoot all issues for Philly Corporate office to ensure minimal downtime in day to day operations. provided support for rollout of laptops for all attorneys and stakeholders in addition to standard desktop support.

● Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues through ticketing system.

● Performed server upgrades

● Prepared brand new servers for clean Exchange installation, which included disk partition, disk formatting,BIOS and Firmware upgrade, ILO and RAID configuration

● Rebuild, configure and troubleshoot VMware ESX Virtual servers

● Experienced with the ability to work and troubleshoot on mobile devices, printers, scanners, projectors and video conference devices.

● Responsible for Active Directory (ADS) administration including User accounts, groups, contacts and Exchange accounts.

● Configured TCP/IP, DHCP, WINS and DNS

● Performed system maintenance duties such as system backups and file restoration from both disk and tape backups

● Monitors and responds to hardware and software alarms using HP Operation Manager(HPOM) tool.

● Responsible for all day to day Server activities, end user requests, racking of equipment, cabling and labeling, decommissioning of systems, system tracking and documentation

● Use remote assistance software to remote into client's computer to resolve issues such as drive mapping, software installation, etc.

● Creating network printer queues, local printers and deploying the printers

● Supported End Users with MS Outlook, and Data File issues .OST,.PST

● Deployed anti-virus software (McAfee, Symantec) to client systems using remote consoles and directly at the workstations

● Managed and updated inventory within the tracking system

G eneral Motors India Pvt Ltd Halol-India Nov 2013 to May 2016 Operation Specialists

● With direction of Desktop Engineering management, Supports the ongoing administration, troubleshooting, testing, and planning of the desktop management system, including:PC Imaging, installation packages for the deployment of software, upgrades, patches, configuration, and removals, supports both Windows, OSX and handheld computing devices.

● Sorted complex issues pertaining to hardware and network failure – Monitored both hardware and software systems for errors and updated them regularly to maintain proper functioning and flow of information.

● Monitor ITSM ticketing system provided technical assistance and support for user issues related to computer hardware,, software, and other IT managed systems

● Provide software supports like MS office 2007/10/13, Lotus Notes 8.5, Cisco WebEx, Citrix, Skype for business and McAfee Antivirus

● Deployed performance enhancing/monitoring tools such as Microsoft Network Monitor, GEPICs Watcher, provide the networking support for LAN,WAN and VPN connectivity,

● Performed monthly patching on all production and business servers

● Troubleshooting and resolving software issues, reimaging computers/hard drives..

● Performed backup and restore duties using VERITAS NetBackup

● Provide the Support for Bitlocker Drive Encryption, McAfee Endpoint Encryption software in clients hardware as per policy standard.

● Experienced with Acronis software for Imaging windows pc.

● Experienced with IBM Security Access Manager for Enterprise Single Sign-On.

● Works closely with internal teams in support of job functions

● Coordinated with other departments to develop and maintain efficient and related IT activities and support to the organization's production and overall operations

Mphasis Ltd. Halol-India Nov 2008 to Oct 2013

Senior Infrastructure Engineer

● Maintains and administers computer networks and related computing environments including computer hardware, systems software, applications software, and all peripheral configurations.

● Operating System installations for Windows configures and upgrades/patches for both physical and virtual environment.

● Regularly perform Hardware, Network and Software Health Checks and maintenance, Determines parameters for solution configuration, testing, and upgradation such as G SIP and G EPICS GPO Application. looks into and resolves problems on systems or programs for multiple infrastructure platforms known by less experience staff.

● Monitoring Server & Network performance through Operational Manager for window and reporting it to Global Team,

● Maintaining overall Inventory/Assets for Computer Systems, Servers and other Computer aided devices on Global Asset Management (GAM) and Information Technology Asset Management (ITAM).

● Incident detection and logging, Investigation and diagnosis, Resolution, recovery and monitoring

● Responsible for managing the lifecycle of Major Incidents (Alpha, SEV1). The objective is to return the IT service to users as quickly as possible. Preventing Incidents from happening and to minimize the impact of Incidents that cannot be prevented.

● Configuring VPN and troubleshooting VPN Issues like Enterprise connect, Cisco anyconnect VPN.


● MCA (Master of Computer Application) Sikkim Manipal University July 2011 - 62.40%

● BCA (Bachelor of Computer Application) Gujarat University June 2008 - 70.16% Certification: MCDBA - SQL Server 2005


● Attended ITIL V3 Training

● Windows 2008 Server administrator, Network Infrastructure & Active Directory based training in Mphasis Classroom training Centre

● Windows 7, Configuring & Enterprise Desktop Administrator

● EMC Storage Administrator for Backup & Recovery

Legal Status: Green Card - Permanent Resident

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