Robert J Gardner Jr.

*** *. ***** **.

Maple Shade N.J. 08052

Phone 856-***-****/Cell 484-***-****

E-mail: acw0p3@r.postjobfree.com

SENIOR TELECOMMUNICATION ENGINEER

SUMMARY

Over 20 years of experience in installation, management and service of state-of-the-art telecommunications systems.

CCNA Certified

Trained or professionally certified with 23 different courses or systems including VOIP, Cisco, Siemens, ShoreTel, Rolm, Microsoft

Supported prestigious corporate clients including Glaxosmithkline,

Johnson and Johnson, IBM, Towers Perin, and Squibb

Emphasized communications, flexibility and client satisfaction.

EXPERIENCE

2005- Present

DepuySynthes a Johnson and Johnson Company

Telecommunications Specialist

Primary technical lead for the DepuySynthes US telecom group

Project managed conversion of digital trunks to SIP trunking

Setup and maintained Interailia IVR for toll-free numbers

Created and modify Cisco Call handlers for front ending Call Center calls

Project Managed conversion from Siemens Openscape Call Center to Genesys Multisite Call Center

Project Managed conversion to Cisco Unified Communications which includes Call Manager, Unity, Jabber, and Presence

Maintain and supervise 7 US PBX’s which include Siemens and Cisco

Unified Communication Servers

Coordinate with network engineers to troubleshoot IP telephony problems

Research and implement new VOIP solutions.

Schedule and plan all work, including coordination with telco vendors (AT&T Verizon, Qwest).

Train and assist other Synthes personnel in servicing and changes to telecom equipment.

Managed and controlled job cost and subcontractors’ performance.

Scheduled and oversee hardware and software upgrades.

Transitioned legacy TDM PBX’s to VOIP switches

Installed and maintained 100 agent siemens Contact Center

Installed and evaluated Cisco 9971 and Tandberg E20 Video Phones

1989 – 2005

PTC/ROLM/IBM/ROLM an IBM Siemens Co./SIEMENS

Customer Engineer

Provide technical assistance for various telecommunication projects for Glaxosmithkline.

Train and assist Glaxosmithkline personnel in servicing and changes to Siemens equipment.

Ordered and managed parts needed for service and move orders.

Serviced an area that included New Jersey, Pennsylvania & Delaware.

Scheduled and planned all work, including coordination with telco vendors.

Cabled facilities, including cable, main frames and distribution frames.

Installed and tested CBX hardware and software.

Installation and orientation to clients on new desktop devices.

Focused on quality of installation, communication and customer satisfaction.

nstalled and serviced a wide range and variety of Siemens products.

Managed and controlled job cost and subcontractors’ performance.

Scheduled and performed hardware and software upgrades.

PROFESSIONAL CERTIFICATIONS or TRAINING

Cisco: CCNA, Cvoice, ICND1, ACUCW1, ACUCW2,

Siemens: Siemens Openscape Contact Center, Siemens 4000, Siemens VOIP, Hipath, Xpressions

Project Management : Griffin Tate Essentials for PM

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