Sign in

Microsoft Office Technical Support

Newark, New Jersey, United States
October 11, 2016

Contact this candidate



*** ******** *** *****




OBJECTIVE: To participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service.

EDUCATION: Gibbs College, Livingston, New Jersey

A.A. in Computer Network Administration

Graduation Date: June 2006

AWARDS: Dean’s List (January 2005)

President’s List (Jan 2005) - GPA 3.98

National Technical Honor Society

CERTIFICATIONS: BlackBerry Certified Support Associate T2 v3.6 BCSA 236

BlackBerry Certified Support Associate T2 v4.0 BCSA 240

BlackBerry Certified Support Associate T2 v4.1 BCSA 241


Operating Systems: Windows, NT, 2000, & Novell, familiarity with Linux,

Applications: Microsoft Office 2016; Microsoft Office Suite 1997; 2000; 2003) – Access, Excel, Outlook, PowerPoint, Word

Hardware: Firewall, Cisco routers/hubs


(2007-2016) Canfield Scientific

Senior Lab Technician

Built and calibrated medical devices for dermatology use in order to increase patient satisfaction

Worked side by side with project managers and sponsors to help build a medical device based on what each study is requested

Led new studies in addition to providing technical support to team members on the project.

Created and managed all configuration files for proprietary software

Experience in utilizing hand tools

Well-versed in photography using high end cameras

Responsible for all sales orders as well as RMA’s from creation to complete

Work well with peers and management

Effectively able to multi task on several studies at one time

Manufacturing Department

Building and calibrating Vectra m3 and m5 – a 3D imaging of the face and neck

Testing equipment to ensure that system passes software test before shipping whether to sponsors or for a doctor’s personal use

(2005 – 2006) Gibbs College

The Learning Center

Administered online assessment using Accuplacer

Assist instructors with online learning for Math and English using Aleks and online url:

Tutored students in Macroeconomics, English, software and Hardware applications

IT Department Internship

Install, configure, maintain and upgrade operating systems and applications.

Desktop/phone and helpdesk support

Troubleshoot server hardware and application software (hard drives, motherboards, installation of peripherals)

(1997 – 2006) Essex County Correctional Facility, Newark, New Jersey

Corrections Officer

Gang Intelligence Certification

Interview Gang members

House inmates based on affiliation

Transportation of inmates to multiple hospitals for medical treatment

Classification of inmates

Daily patrol and surveillance of inmates

(1989 – 1997) Claridge House Condominium, Verona, New Jersey

Package Room Handler

Delivered packages to various tenants

Organized and completed special requests

Daily maintenance of security logs

REFRENCES: Available upon request

Contact this candidate