Microsoft Office Technical Support
CARLOS J. BORRERO
NEWARK, NEW JERSEY 07104
E-mail: acw0go@r.postjobfree.com
OBJECTIVE: To participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service.
EDUCATION: Gibbs College, Livingston, New Jersey
A.A. in Computer Network Administration
Graduation Date: June 2006
AWARDS: Dean’s List (January 2005)
President’s List (Jan 2005) - GPA 3.98
National Technical Honor Society
CERTIFICATIONS: BlackBerry Certified Support Associate T2 v3.6 BCSA 236
BlackBerry Certified Support Associate T2 v4.0 BCSA 240
BlackBerry Certified Support Associate T2 v4.1 BCSA 241
TECHNICAL SKILLS:
Operating Systems: Windows, NT, 2000, & Novell, familiarity with Linux,
Applications: Microsoft Office 2016; Microsoft Office Suite 1997; 2000; 2003) – Access, Excel, Outlook, PowerPoint, Word
Hardware: Firewall, Cisco routers/hubs
EMPLOYMENT:
(2007-2016) Canfield Scientific
Senior Lab Technician
Built and calibrated medical devices for dermatology use in order to increase patient satisfaction
Worked side by side with project managers and sponsors to help build a medical device based on what each study is requested
Led new studies in addition to providing technical support to team members on the project.
Created and managed all configuration files for proprietary software
Experience in utilizing hand tools
Well-versed in photography using high end cameras
Responsible for all sales orders as well as RMA’s from creation to complete
Work well with peers and management
Effectively able to multi task on several studies at one time
Manufacturing Department
Building and calibrating Vectra m3 and m5 – a 3D imaging of the face and neck
Testing equipment to ensure that system passes software test before shipping whether to sponsors or for a doctor’s personal use
(2005 – 2006) Gibbs College
The Learning Center
Administered online assessment using Accuplacer
Assist instructors with online learning for Math and English using Aleks and online url: www.comfit.com
Tutored students in Macroeconomics, English, software and Hardware applications
IT Department Internship
Install, configure, maintain and upgrade operating systems and applications.
Desktop/phone and helpdesk support
Troubleshoot server hardware and application software (hard drives, motherboards, installation of peripherals)
(1997 – 2006) Essex County Correctional Facility, Newark, New Jersey
Corrections Officer
Gang Intelligence Certification
Interview Gang members
House inmates based on affiliation
Transportation of inmates to multiple hospitals for medical treatment
Classification of inmates
Daily patrol and surveillance of inmates
(1989 – 1997) Claridge House Condominium, Verona, New Jersey
Package Room Handler
Delivered packages to various tenants
Organized and completed special requests
Daily maintenance of security logs
REFRENCES: Available upon request
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