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Administrative Assistant

Miami, Florida, United States
October 11, 2016

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Veronica I Cotto

Miami, FL *****



A bi-lingual professional office administrator with extensive experience in medical billing, phlebotomy, and patient care services-whose outgoing and conscientious demeanor with colleagues, customer/patients helps improve service delivery, expand and increase customer/patient base, sales, and market presence.

Core Strengths


Computer proficient in Microsoft Office/Word applications and data entry systems.

Extensive knowledge of medical terminology and phlebotomy

Medical billing experience with Medicare/Medicaid, HIPPA, and coding programs (CPT & ICD-9)

Experienced in all office administrative procedures and clerical duties and responsibilities.

Customer/Patient service specialist aspects of

Business and office administrative management experienced

Detailed oriented, highly organized, career driven

Employment History

Administrative Assistant

2014-Present Knowledge Builders Inc. Miami, FL

Receives and submits payments unto data base

Maintains filing systems

Assists with company administration procedures

Schedules necessary appointments and updates event calendars

Handles incoming and outgoing mails and faxes

Arranges staff meetings

Front Desk Assistant

2012-2015 Orthopedics of South Florida Miami, FL

Verifies insurance

Checks in/out patients

Processed billing out claims using medical billing coding data

Assists Physician daily with company administration procedures, patients and overview preparation

Office Manager/ Patient Medical Assistant

2005-2011 Brickell Family Chiropractor Miami, FL

Recorded documented transcripts, appointments, and maintained patients medical charts and X-rays preparation

Submitted and retrieved payments from patients, insurance, processed PIP claims for Attorneys

Entered data using APEX Software and Eclipses for billing claims and processed billing out claims using medical billing coding data.

Direct Care Worker (DCW)

2003-2005 Consumer Support Associates Miami, FL

Assisted Developmental Disable Consumers in residential habilitation program settings

Monitored medication administration, trained and provided Consumers with daily living skills program, hygiene care, transportation, and accompanied Consumers during medical appointments

Maintained daily reports and recorded documentation on client’s files, medical profile, assisted Support Coordinators and Social Worker, with Consumers Daily progress notes, and well-care

Assistant Manager

2000-2003 Visco Retail Sales Miami, FL

Processed daily sales transaction, Customer Services, tallied daily cash deposit/pick-ups

Monitored inventory to avoid loss or shrinkage

Worked towards increasing marketing and reaching gross goals

Marketed and handled floor plans, mark downs, shipment, and out of stock inventory export

Delegated and trained sales associates

Maintained revenue reports

Education and Training

Issuing Institution Location Qualification Course of Study

NHA FL Vocational School Certificate Phlebotomy Technician

Palmetto High School FL High School Diploma General High School Curriculum

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date

Phlebotomist NHA 11/2013

References Available Upon Request

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