CABDI ADAN

PROFESSIONAL SUMMARY:

Install and configure systems to work efficiently often diverse laboratory environment

Provide comprehensive on-site desktop support Mac and windows support

Configure operating systems and application to function together

Provide level 2 support to USPTO user’s Hardware ex replacing Hard-Drive,

Power supplies, video card swap monitors and printer

Install application ex patient examiner application, Trademark baseline or Enterprise

Transferring Data including application Data and user’ profile for Win7 or XP

Respond to requests for technical assistance in person, via phone and remote sharing

Oversee the accuracy of deployment and installations of computer and network infrastructure for end users

Perform Data Transfer (Scan State and Load State Scripts) and installed Baselines

Follow service ticket on REMEDY and assisted users PC anywhere

Research users’ issues/problems using available information resources

Diagnose and resolve issues with application, hardware interfaces and network resources

Support on Teleworking, MS Office Communicator, VPN, and Remote Desktop Sharing

Install and maintain local and network printers, scanners and other hardware interfaces

Troubleshoot hardware multifunction’s and incomparability

Support various 3rd party application within customer’s environments

Remote and on-site support of Microsoft based on networks

SKILLS/TOOLS:

Hardware: Servers, desktops, Laptops, Switches, Routers, and Printers

OS: Windows XP, Server 2008, and Windows 7

Microsoft: Office 07 and Office 2010

Security: McAfee and Semantics

Mobile Software Blackberry

PROFESSIONAL EXPERIENCE:

Bechtel National, Reston VA

June 2015 – March 2016

Senior Field Engineer

Advanced server level access to create Safe Net RSA account,

Using Pat Tool to add and delete Cisco Phone Extension and expansion module

Encrypting Hard Drive using Bit-Locker recovery tool

Supporting Windows10 for pilot program

Using active Directory, Office 365,and Skype Business

USPTO, Alexandria VA

September 2011 – June 2015

Senior Field Engineer

Provide level 2 support to USPTO user’s Hardware ex replacing Hard-Drive,

Power supplies, video card swap monitors and printer

Install application ex patient examiner application, Trademark baseline or Enterprise

Transferring Data including application Data and user’ profile for Win7 or XP

Active directory management

Update asset management record

Ability to work weekend and after hours

USPTO Alexandria, VA

January 2011 - September 2012

Quality Control/Desktop Support

Respond to requests for technical assistance in person, via phone and remote sharing

Oversee the accuracy of deployment and installations of computer and network infrastructure for end users

Perform Data Transfer (Scan State and Load State Scripts) and installed Baselines

Follow service ticket on REMEDY and assisted users PC anywhere

Research users’ issues/problems using available information resources

Diagnose and resolve issues with application, hardware interfaces and network resources

Support on Teleworking, MS Office Communicator, VPN, and Remote Desktop Sharing

Install and maintain local and network printers, scanners and other hardware interfaces

Fannie Mae, Washington DC

June 2010 – October 2010

Unisys Level 2 Support

Deploy/Break fix

Setting up new users with computers, emails, software’s etc.

Maintaining detailed and accurate inventory of IT assets

Deploy laptops and workstations utilizing Ghost

SMS client and remote tools

Responded to and resolved client technical issue over the phone or in person

Troubleshoot change and installed print toners, fusers, roller and maintenance kit

Full laptop migration process and deployment of 3000laptops from HP to Dell

Basic hardware/printer/application support, installation and troubleshooting

National Institutes of Health Bethesda, MD

December 2007 - October 2009

Desktop Support

Install and configure systems to work efficiently often diverse laboratory environment

Provide comprehensive on-site desktop support Mac and windows support

Configure operating systems and application to function together

Troubleshoot hardware multifunction’s and incomparability

Support various 3rd party application within customer’s environments

Remote and on-site support of Microsoft based on networks

Knowledge of the windows stack, DNS, DHCP, and Active Directory

EDUCATION/CERTIFICATIONS:

Information system Technology “AAS” NVCC Annandale, Virginia

2009-2011

Appreciation Award highest resolved incident six months on row

MCP-Windows XP

CompTIA Security+

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