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Customer Service Office

Sacramento, California, United States
October 13, 2016

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Sacramento, CA ***** C: 925-***-**** – H: 916-***-****

Office Manager Production Supervisor

A professional, award winning Office Manager and Supervisor with strong talents in achieving revenue objectives by employing sales and administrative abilities. Nationally recognized as a productive document center agent, with ability to generate and manage hundreds of jobs per month with solid results. Adept at controlling document privacy, Six Sigma certified, and proficient in MS Office Suite.


Office Management

Document Handling

Administrative Skills

Project Leadership & Management

Inventory Control

Six Sigma Yellow Belt



Customer Service


XEROX CORPORATION – West Sacramento, CA 2012 2016 Document/Imaging Specialist

Responsible for the overall delivery of contracted services at a client site that meets SLA’s and delights the customer (SLA’s achieved with high customer satisfaction). Maintained server with special software that processed different types of documents for printing. Managed and resolved problems for a fleet of printers (Xerox Nuvera, WorkCentre 5700 series, and ColorQubes 9201 & 9301).

Kept statistics and records of all work undertaken. Attention to detail of paperwork is key, ensuring all fields are complete and accurate.

Conducted quality checks on own work to ensure accuracy and required standards. Managed multiple tasks with minimal supervision. Packaged material according to agreed SLA’s with customer. Configured, program, and test server to print 1099’s accurately.

Performed Advanced Customer Training (ACT) or DocuCare maintenance and diagnosis functions. Maintained on site replaceable parts inventory. Managed consumables and supplies. Served as a primary customer contact for printer support and services.

Installed and programmed printers for internal use. Relocated printers as needed and ensuring they are networked correctly for internal customers use.

TWIN RIVERS UNIFIED SCHOOL DISTRICT – McClellan, CA 2011 2012 Substitute Noon Duty

Supervised students during lunch period and directly reported to school principal to keep them informed at all times. Related to students in a supervisory capacity. Worked cooperatively administration, school staff, classified personnel, and community resource people to efficiently carry out district and school rules and policies. SEARCH PROS STAFFING – Citrus Heights, CA 2011

Production Clerk

Processed articles of incorporation, statement of information, and records request with the Secretary of State’s Office. Set up and produced single or multiple copies of printed, typewritten, or other machine acceptable original material, using photocopy equipment with reduction, enlargement, collating, and binding capabilities. Performed all phases of equipment set up, operation, and routine maintenance.

Processed high volumes of incoming and outgoing mail and faxes.

Set up conference room according to instructions. SEARCH PROS STAFFING – Citrus Heights, CA 2010 – 2011 Office Coordinator

Used photocopy equipment reduction, collating, enlargement to produce multiple and single copies of original material. Regularly set up all needed equipment and performed routine maintenance ensuring machines remained up to date.

Processed high volumes of incoming and outgoing mail.

Put up conference room according to instructions.

Maintained office supply inventory during move, recycled old and used supplies, and donated unneeded supplies.

Scanned large number of documents and uploaded into system for review. Mary Odahlen 925-***-**** Page 2 of 2 SEMPER INTERNATIONAL – San Francisco, CA 2010 2010 Office Associate

Delivered exceptional customer service at client locations in San Francisco and Sacramento by assisting team.

Distributed mail, copy services, hospitality, and conference room set up, reception assistance.

Completed production request according to job ticket instructions. EAST BAY BLUE PRINT – Oakland, CA 2006 2009

Production Supervisor

Oversaw staff of six employees scheduling production, bindery work, graphics design department and four local delivery drivers. Worked with digital files and set up for printing. Printed small to large format, color, black and white, business cards, and posters. Ensured customer satisfaction.

Assisted customers via walk in, email, and ftp site.

Worked with large companies to manage bid projects. Established lists for these companies who purchase specs and plans.

Scanned customer documents, set up electronic files, and stored on CD, DVD, ftp sites.

Billed customer jobs when completed according to customers pricing structure.

Distributed jobs to appropriate departments graphics, large format B&W and Color, scans and prints and our regular reproduction area.

FEDEX KINKO'S – Walnut Creek, CA 2005

Production Coordinator

Provided customer service anticipating customer needs, suggesting alternatives and offered problem solving.

Took customer orders, gave pricing information, performed consultative selling to customers, and recommended FedEx Office products and services.

Followed copying protocol including copyright law, confidentiality, and careful handling of original documents.

Adhered to FedEx Office standard operating procedures, as well as adhering to legal, human resources, and safety and security policies and procedures.

Ensured quality customer service by providing packaging services, as well as offering information about company products and services.

XEROX CORPORATION – San Francisco, CA 1997 2005

Site Coordinator

Managed a team of four employees and handled scheduling for production, bindery work, and monthly billing. Worked as a Digipath and Doc40 operator for key national accounts. Established and maintained print on demand documents, as well as organized Digipath. Implemented a new system for managing electronic documents. Established hardcopy samples, organized electronic files, and standardized job tickets to ensure accurate reproduction and billing on a consistent basis. Developed a system that resulted in print jobs being accurately completed and within strict timelines. Served as the primary account contact for all customers, vendors, and technicians.

Coordinated the Foundations for Leadership (FFL) project, a training project for the bank that involved large volumes of documentation / printing packages to be shipped out on a daily basis.

Oversaw the FFL project from the competitive bid process, to the rigorous proofing process, to the shelf life and shipment process for thousands of packets per month nationwide, becoming the largest print on demand operation that generated solid revenue growth involving hundreds of files.

Worked with CAM to implement cost efficient solutions to improve aging equipment, developing a plan to effectively network a site locally and to another location.


Certified Xerox Docutech & Digipath Operator Certified DocuCare – Nuvera 100EA, DocuColor 40, ColorQube 9201 & 9301, and WorkCentre 5700’s

Xerox C.E.O Award

Olympian Award

Silver Peak Performance Award

Applauding Xerox Excellence Award

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