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Executive Administrative Professional

Santa Ana, California, United States
October 12, 2016

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*** ******* ******, *** #***, Costa Mesa, California 92626 714-***-**** ● QUALIFICATIONS

English/Spanish Bilingual

Proficient in MS Office: Word, Excel,

PowerPoint, Outlook, Publisher

5+ years in Supervisory roles

15+ years in Customer Service industry

Accounting Experience

Public Service experience

Works well under pressure

Strong organizational skills

Outstanding attention to detail

Ability to delegate tasks and prioritize work

Team player



Under the supervision of the company President, drafted and edited equipment lease agreements, proposals, and pre-approval letters to clients

Drafted correspondence to credit committees with the goal of establishing funding relationships

Analyzed and computed financial data including AR/AP ledgers, balance sheets, audited and/or reviewed financial statements, as well as personal financial documents to establish credit worthiness and risk

Generated timely and accurate sales reports on a weekly basis

Proof-read and edited legal documents for client signature

Provided administrative support to VP of Sales and Business Development ELIGIBILITY TECHNICIAN- COUNTY OF ORANGE 2014- 2015

Process and analyze employment verification reports from EDD and local social services agency

Prepare correspondence to clients and employers, and request wage verification documents

Recalculate client benefits, and when necessary prepare demand letters for overpayment of benefits

Correspond with welfare fraud investigators and the local District Attorney’s office for collection enforcement

Maintain accurate and detailed case notes of all processes and correspondence for a particular case

Exercised good judgement and confidentiality when discussing cases with benefit workers LAW CLERK- LAW OFFICE OF KAREN CALKINS & HIGBEE AND ASSOCIATES 2011- 2013

Drafted and submitted various legal documents for Workers Compensation, Social Security Disability Insurance, and Immigration Law

Maintain confidential client records, and practiced responsible information sharing between attorney, doctors, insurance adjusters, staff and clients

Scheduled attorney/client meetings; maintained multiple electronic calendars

Provided translation assistance for non-English speaking clients in interviews, attorney correspondence, hearings, and depositions

Corresponded regularly with Consulates in Brazil, Thailand, Mexico and the Philippines SENIOR SECRETARY- SANTA ANA UNIFIED SCHOOL DISTRICT 2004 – 2009

Support staff to 100+ Special Education professionals, responsibilities including: time and attendance, payroll, AR/AP, and purchasing

Managed multiple electronic calendars

Drafted and edited legal documents and inter-office correspondence

Drafted purchase orders and Board Agendas

Responsibly allocated over $1 MM in federal funds to site staff

Maintained accurate accounting ledgers, generated quarterly financial reports as required by law EDUCATION

Bachelor of Science, Human Services Cal State University, Fullerton Spring 2005

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