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Service Representative Quality Control

New York, New York, United States
October 12, 2016

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Lorraine Grippo

**** **** ***.

Brooklyn, New York, 11214

(H)347-***-**** (M)718-***-****

Summary of Qualifications

Solid financial services industry, with extensive knowledge in securities processing and settlements. Knowledge of domestic trade processing and new accounts. High proficiency in DTC and knowledgeable of Bloomberg, Global Plus, Netx 360 software and DST Vision. Word and Excel.


May 2016-August 2016 Veritude- Brokerage Representative (Temporary Position)

Handle all incoming calls regarding Federal Fund and CHIPS wires.

Process and match wires to retail accounts.

Answer any corresponding emails regarding any unmatched wires in our suspense accounts.

Ad hoc projects as assigned by management.

June 2013-Dec 2015 American National Stock Transfer- Investor Service Representative

Review and process all accounts that come in through DST system.

Maintain existing accounts as per instructions given by registered representatives.

Answer all email and telephone inquiries.

Review all documents received to make sure they are in good order.

Maintain spreadsheets of all calls and items pending.

Ad-hoc projects assigned by upper management.

Monitor all incoming wires.

August 2011- July 2012-Bank of New York/Colson Services-Quality Control Data Entry-

Temporary Position

Processed loan applications for HUD Project.

Checked for discrepancies in loan applications: {misspelled names, documents not notarized}

Created spreadsheets for all loans and follow up.

Monitored reports on funds sent by HUD to borrower’s mortgage accounts.

May-July 2010- US Census Bureau- Census Enumerator-Temporary Position

Planned work by reviewing assignment area to determine organization of neighborhoods and located households for conducting interviews.

Conducted interviews with residents in assigned areas, following guidelines/laws and confidentiality. Explained purpose of the Census and answered resident questions according to script.

Assessed quality control levels on selected addresses and maintained records for verification.

Met with supervisor to review and submit work, and received additional instructions.

Nov 2006-June 2009- Pershing-New Accounts-Document Processing-Temporary Position

Processed adoption agreements, W 9 forms and beneficiary designation forms for IRA accounts.

Processed test accounts for new programs.

Reviewed all applications for missing information and other additional documents

June 2006 –October 2006- Sumitomo Bank –Domestic Trade Settlement-Temporary Position

Daily trade input through Global Plus System.

Performed domestic trade settlements utilizing DTC software applications.

Created Excel spreadsheets for any unmatched trades and reported findings to management.

December 2005-May 2006 AXA Equitable- Mutual Fund Analyst

Opened and maintained all new accounts.

Contacted representatives on a daily basis concerning missing information on client account record forms.

Maintained any existing accounts.

February 2005- November 2005-Consulting assignments

Assignments at UBS, Fiserv Securities and AXA Equitable

UBS- Input information for tax purposes on Excel spreadsheets.

Fiserv Securities-Processed all securities both physically and utilizing DTC.

July 2000-July 2004-The Bank of New York-Physical Securities Processing

Processed a high volume of physical securities on a daily basis, which included restricted securities and private placements.

Managed securities that required legal documentation.

Responsible for all DTC wire transfers (DWAC).

Forwarded securities with missing legal documentation to Account Referral Department.

Handled DRS (Direct Registration Services).


Sachem High School

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