PATRICIA RIVAS

760-***-**** / acw018@r.postjobfree.com

Professional history of Assistant Manager and Leasing Consultant Skills with over 9 years’ experience in property rentals. Efficient with Onesite Realpage, and well–verse in tenant/landlord and Fair Housing laws. Developing marketing strategies and leveraging online resources to meet and exceed occupancy-rate goals. Represents Management Company as well as Community with integrity, and promotes rapport relationships.

PROFESSIONAL EXPERIENCE:

Canyon Park Apartments 222 Units

Assistant Manager/Leasing Consultant 2014 – 09/2016

* Pre-qualified, and follow-up with prospective tenants; process and verified eligible tenant applications.

* Responsible for ensuring timely and accurate submission of rent collection, rental agreements, invoices, generate renewals, administering lease closings, generate final account statements, and organizing resident files.

* Ensures daily community deposits in regards to rent collections and any other miscellaneous income.

* Ensures non-payment notices are distributed to all delinquent residents and completes follow-up activity in regards to non-payment of rent, or eviction proceedings.

* Adhere to company accounting directives, including but not limited to; weekly and monthly reports, income accounting, expense control and administration and bank deposits.

* Reviews all renewals and prepares budget increase recommendations according to the operating budget and market conditions.

* Prepares and follows guidelines of the community operating budget, and makes recommendations for ways to maximize income and minimize expenses.

* Demonstrates understanding of resident retention, and supportive in team- building towards all divisions.

* Works closely with Manager/Maintenance Supervisor/Staff in developing an integral team that effectively sells the quality and professionalism of the community.

The Orchard Senior Living Apartments 523 Units

Leasing Consultant/Assistant Manager 2007 – 2014

* Greeted and welcomes future prospects while maintaining a positive businesslike, cheerful, and understanding attitude.

* Completed leasing packages for all rentals and maintained 100% occupancy rate; quickly processes screening, and denial letters to inform prospective applicants of application rejection.

*Maintains daily traffic request, work orders, and ensure units are market- readiness; coordinated and led apartment tours, highlighted selling features, such as property amenities, activities, and community surroundings.

* Collected and recorded application fees and deposits; accurately documented all financial transactions.

* Maintains a general working knowledge of federal and state laws in regards to the collection of delinquent accounts.

* Responsible for San Diego Housing Commission quarterly reports.

* Assisted in development of marketing plans, post Weblister advertising, organized in all aspects of leasing and administrative responsibilities.

* Works closely with Manager/Maintenance Supervisor/Staff in developing an integral team that effectively sells the quality and professionalism of the community.

* Demonstrates understanding of resident retention, and supportive in team- building towards all divisions.

*Ensures effective move-in and move-out administration with particular attention to consistent apartment inspections.

MARKETING/LEASING:

* Responsible for promoting information/availability at UCSD housing fair.

* Market apartments by promoting rentals on the phone, email, and in person; demonstrate apartments and community to prospective residents sell apartment features/benefits, secure commitments and deposits from prospective residents.

* Ensures daily input of all resident information in relation to leasing traffic, move-ins, move-outs, apartment conditions, etc.

* Ensure the completion of residential lease administration, ensures that all leases and addenda are completed accurately in regards to addresses, names, rates, etc.

* Internet posting availabilities, maintains up-to-date knowledge of market and competitive properties.

* Analyzes and monitors the community market conditions in order to anticipate market changes or trends that could affect the profitability of the community.

* Reports or offers recommendations for community capital improvements or repairs, the development of job specifications, bid acquisitions, contract developments and negotiations, etc.

* Monitors closing ratios of leasing associates to ensure requirements are met and provides additional training as necessary.

* Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities.

* Inspects property common areas, models, and vacant units on a regular basis and completes the community inspection report.

* Reviews and approves or rejects resident applications, ensures timely renewals of existing residents.

CUSTOMER SERVICE:

* Assists in the handling of resident service requests and various concerns as required.

* Conducts follow-up activity as needed with new and current residents in order to establish and maintain positive resident relations

* Ensure that residents are provided with a clean, safe, well maintained community.

* Ensures security deposit dispositions are prepared in a consistent manner immediately after move-out, time being of the essence.

* Maintain high standards of resident service; by discussing matters with maintenance supervisor.

* Ensures rents are collected and accurately account for all monies in a timely manner.

* Maintains Renewal letters 30/60 day notices prior to end of lease-term.

* Collect delinquent rents and notify supervisor so they may approve to initiate unlawful

* Ensure that maintenance requests are handled as quickly, efficiently and effectively as possible and always within 24 hours. If parts must be ordered, causing a delay, residents should be notified timely. If the work order is not resolved within 48 hours, maintenance supervisor/manager should be notified.

* Addressed, investigated, solved, and follow-up resident complaints, and documented action perceived and taken.

* Adhere to Fair Housing Policy, ADA, and injury prevention policy.

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