James O’Connor
Calgary, Alberta
T2T 1Z8
403-***-**** Cellular
acw00x@r.postjobfree.com Email
SKILLS OVERVIEW
Considerable sales, customer service, event planning, client relationship-building, public relations, business development, personnel training, presentation, television production, cash control & retail store keyholder experience
Ability to build strong rapport with customers, team members & partners at all levels
Versatile, resourceful & adaptable to new roles, responsibilities, environments & technologies
Able to draw from experience & knowledge & apply concepts into tangible deliverables
Exercise sound judgement & analysis in adapting & applying procedures to resolve issues
Pro-actively manage critical time constraints & shifting priorities in fast-paced & changing work environments
Enthusiastic, dependable, adaptable, self-directed & detail-oriented team player with a positive attitude & excellent work ethics
Strong interpersonal, communication, organizational, strategic planning, multi-tasking, collaborative decision-making, analytical troubleshooting & problem-solving skills
Exhibit foresight to plan, organize & complete projects & pro-actively resolve issues EMPLOYMENT
2015 - Present AMA Calgary, Alberta
Member Services Representative/Internal Events
• Event Planning and promotions
• Providing customer service to prospective and current clients in driver education
• Data entry, assigning instructors, handling email and phone inquiries to Southern Alberta
• Opening and closing of web and cash drawers
2013 - 2015 ABM COLLEGE Calgary, Alberta
Instructor and Media Specialist
• Instructor for Microsoft Office 2010
• Creating the course curriculum and course outline
• Tracking attendance, assigning homework, grading assignments, giving feedback
• Communicating effectively with students at all levels of technological understanding
• Social Media Coordinator and blog writer
• Photographer and Videographer for college events
• Conducted group presentation for marketing purposes 2014 - 2015 CENTURY CASINO Calgary, Alberta
Event Assistant
• Assist with planning and set-up of various musical and sporting events
• Contact event organizers prior to setup
• Provide marketing support to marketing team
James O’Connor ● 2 ●
EMPLOYMENT Continued
2012 ENBRIDGE INC. Calgary, Alberta
Email Management Coach (contract)
• Coached & trained Enbridge employees on the use of OpenText email management tool to improve workplace efficiencies
• Provided follow-up support to users
• Traveled to remote locations throughout western Canada to provide training
• Conducted training presentations with groups of up to 40 people & providing 1-on-1 training
• Supported Communications department by participating in internal marketing campaigns
& distributing marketing materials
• Reported to team leader on issues, troubleshooting & training problems with employees 2010 - 2011 GNC (GENERAL NUTRITION CENTER) Calgary, Alberta Sales Associate
• Performed sales, customer service, merchandising, cash management & inventory replenishment activities for a retail nutrition store
• Keyholder responsible for daily sales reconciliations & store opening/closing activities
• Participated in conference calls with regional sales director & regional sales manager to assist with development & implementation of up-coming promotions & business goals
• Conducted interviews with potential new employees
• Assisted with set-up of new promotions from headquarters, involving setting-displays, posters, marketing materials & planograms
• Reported to store manager
VOLUNTEER
2010 - 2012 MULTIPLE SCLEROSIS OF CANADA Calgary, Alberta Check Stop Facilitator/Tear Down Assistant 2011 & 2012
• Provided snacks & water to runners at a Check Stop station, & assisted with tear-down of the station at the end of the charity event
Route Marshall 2010
• Provided direction & support to runners
EDUCATION
2013 MOUNT ROYAL UNIVERSITY Calgary, Alberta
• Public Relations certificate
2009 - 2011 UNIVERSITY OF CALGARY Calgary, Alberta
• Bachelor of Communications Studies degree
2007 - 2009 SAIT POLYTECHNIC Calgary, Alberta
• Television Production diploma
COMPUTERS
• MS Office (Word, PowerPoint, Outlook, Excel, Access)
• Microsoft Exchange (with OpenText Email Management)
• Windows 7, 10, Vista & XP