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Customer Service Sales

Calgary, Alberta, T2T 1Z8, Canada
October 12, 2016

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James O’Connor

*-**** ** *** **

Calgary, Alberta

T2T 1Z8

403-***-**** Cellular Email


Considerable sales, customer service, event planning, client relationship-building, public relations, business development, personnel training, presentation, television production, cash control & retail store keyholder experience

Ability to build strong rapport with customers, team members & partners at all levels

Versatile, resourceful & adaptable to new roles, responsibilities, environments & technologies

Able to draw from experience & knowledge & apply concepts into tangible deliverables

Exercise sound judgement & analysis in adapting & applying procedures to resolve issues

Pro-actively manage critical time constraints & shifting priorities in fast-paced & changing work environments

Enthusiastic, dependable, adaptable, self-directed & detail-oriented team player with a positive attitude & excellent work ethics

Strong interpersonal, communication, organizational, strategic planning, multi-tasking, collaborative decision-making, analytical troubleshooting & problem-solving skills

Exhibit foresight to plan, organize & complete projects & pro-actively resolve issues EMPLOYMENT

2015 - Present AMA Calgary, Alberta

Member Services Representative/Internal Events

• Event Planning and promotions

• Providing customer service to prospective and current clients in driver education

• Data entry, assigning instructors, handling email and phone inquiries to Southern Alberta

• Opening and closing of web and cash drawers

2013 - 2015 ABM COLLEGE Calgary, Alberta

Instructor and Media Specialist

• Instructor for Microsoft Office 2010

• Creating the course curriculum and course outline

• Tracking attendance, assigning homework, grading assignments, giving feedback

• Communicating effectively with students at all levels of technological understanding

• Social Media Coordinator and blog writer

• Photographer and Videographer for college events

• Conducted group presentation for marketing purposes 2014 - 2015 CENTURY CASINO Calgary, Alberta

Event Assistant

• Assist with planning and set-up of various musical and sporting events

• Contact event organizers prior to setup

• Provide marketing support to marketing team

James O’Connor ● 2 ●


2012 ENBRIDGE INC. Calgary, Alberta

Email Management Coach (contract)

• Coached & trained Enbridge employees on the use of OpenText email management tool to improve workplace efficiencies

• Provided follow-up support to users

• Traveled to remote locations throughout western Canada to provide training

• Conducted training presentations with groups of up to 40 people & providing 1-on-1 training

• Supported Communications department by participating in internal marketing campaigns

& distributing marketing materials

• Reported to team leader on issues, troubleshooting & training problems with employees 2010 - 2011 GNC (GENERAL NUTRITION CENTER) Calgary, Alberta Sales Associate

• Performed sales, customer service, merchandising, cash management & inventory replenishment activities for a retail nutrition store

• Keyholder responsible for daily sales reconciliations & store opening/closing activities

• Participated in conference calls with regional sales director & regional sales manager to assist with development & implementation of up-coming promotions & business goals

• Conducted interviews with potential new employees

• Assisted with set-up of new promotions from headquarters, involving setting-displays, posters, marketing materials & planograms

• Reported to store manager


2010 - 2012 MULTIPLE SCLEROSIS OF CANADA Calgary, Alberta Check Stop Facilitator/Tear Down Assistant 2011 & 2012

• Provided snacks & water to runners at a Check Stop station, & assisted with tear-down of the station at the end of the charity event

Route Marshall 2010

• Provided direction & support to runners


2013 MOUNT ROYAL UNIVERSITY Calgary, Alberta

• Public Relations certificate

2009 - 2011 UNIVERSITY OF CALGARY Calgary, Alberta

• Bachelor of Communications Studies degree

2007 - 2009 SAIT POLYTECHNIC Calgary, Alberta

• Television Production diploma


• MS Office (Word, PowerPoint, Outlook, Excel, Access)

• Microsoft Exchange (with OpenText Email Management)

• Windows 7, 10, Vista & XP

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