IT Support

Darren Malone 646-***-**** **************@*****.***

SUMMARY OF QUALIFICATIONS:

Over 15 years experience administrating and coordinating IT projects from conception to completion with an emphasis on the details, expertise in streamlining technical processes, creative problem solving, and motivating staff and peers. Reputation as an eager learner, team player, and high-energy professional, additional attributes include strong technical and interpersonal skills, outstanding business acumen and exceptional organizational skills. Maintain a positive attitude and welcome multi-tasking challenges, performance oriented, driven by goals, time frames, and quantifiable benchmarks. HARDWARE EXPERIENCE: Mac, PC’s, Smartphones, and Tablets( Samsung, Toshiba, Sony, HP, Dell, Lenovo, LG, Nokia, etc.), printers, scanners, servers, WiFi/LAN routers, cabling, UHD/HD/3D Video Displays, Cameras, Monitors

SOFTWARE EXPERIENCE: Mac OS X, Windows 10,8,7,XP,Vista, Final Cut Pro, Handbrake, Adobe Creative Suite, Social Media, Unifi, BrightSign, Remote Desktop, Microsoft Exchange, MS Office, Android, iOS, Norton, McAfee

EXPERIENCE:

Alpha Computer Svcs (Contractor) - 2590 Gillian Ln Easton, PA 610-***-**** Sep 2004 - Present

- IT & A/V Support, wired/wireless Routing installation, configuration, mobile device/tablet installation, setup and support, proprietary software installation and maintenance, Mac/Windows Server and desktop support, Multimedia application installation, and updates, E-Mail, Backups, Virus protection, Hardware and Software updates, Remote administration, Break/Fix, Travel Consultant

Bluewater Technologies - 24050 NW Hwy., Southfield, MI 48075 248-***-**** Apr 2014 – Dec 2015

-Live Events Production Technician (Independent Contract) - Digital Media Dept. Setup for trade shows, concerts and, conventions; UHD/HD content management, A/V installations and maintenance, A/V

& IT Support, LAN/WAN WiFi Routing support, mobile device/tablet setup and support, formatting and conversion of HD video files, Set up GoPro cameras, streaming video, proprietary software installation and maintenance, Mac/Windows Server and desktop support, Multimedia application support, E-Mail support, Backups, Virus protection, Hardware and Software updates, Remote administration

Independent/Sub Contracts Mar 2001 - Present

Senior Client IT Support,, E-Mail support, Backups, Virus protection, Hardware/Software updates, Server Maintenance, Remote administration, Smartphone/Mobile support

-JP Morgan Chase, New York, NY

-Bank of America, New York, NY

-Design Strategies, New York, NY

-Omnitech, New York, NY

-Luerzer’s Archive, New York, NY

-Sun God Collection, New York, NY

-Gorilla Flix Inc., New York, NY

-Milk & Honey, LLC, New York, NY

-eFlat, Inc., New York, NY

AAC Associates, Inc., 8470 Tyco Road, Vienna, VA 22182 703-***-**** Feb 2000 – Jan 2001

-Network Engineer/Administrtion Consultant

Specific projects include:

-Potomac Crossing Consultants, Alexandria VA, Network Administrator: Currently provide full systems support and maintenance for Virginia and Maryland offices. Responsible for XP Server administration, Lotus Notes (including Lotus Domino Mail server), administered Lotus conversion to MS Exchange, software and hardware upgrades/maintenance, desktop and laptop support, dial-in connections and http web based mail through Lotus Domino Server, server back-ups, and occasional user training.

-New Democrat Network, Washington DC, Network Administrator: Provided XP Server and mail administration for local office. Maintain MS Exchange Server, desktop OS upgrades and maintenance, anti-virus policies and deterrence measures, database integrity, hardware and customization, dial-in connectivity, and remote mail access.

-Feminist Majority Foundation, Arlington VA, Network Engineer: Configured SQL database for multiple user access. Also provided on-site support. Assisted users with a variety of OS functions as well as both desktop and business applications.

-New American Schools Foundation, Arlington VA, Support Staff: Setup remote desktop. Performed trouble shooting for remote connectivity. Provided assessment and recommendations for possible, future system upgrades.

-Sheet Metal Workers’ Union, Suitland MD, Support Staff: Provided on-site support for Desktop PC users. Set up, configured, and customized PC. Configured DSL/Dial-in connectivity. Installed and configured business applications. Citizens Bank (formerly Mellon Bank), 701 Market St., Philadelphia, PA 19106 Jan 1999 - Feb 2000

-Senior Network Administrator, Project Manager, Team Leader Assumed control of Application Support and Desktop Administration for the entire banking region, comprised of 3 major, corporate offices, 4 remote sites. Supervised Level I, II Help Desk/LAN Administrators. Level III support and Team Leader, allocated projects, work requests, and other distributed tasks. Federal Reserve Bank of Philadelphia (Judge Technical Svcs), Philadelphia, PA Feb 1998 - Jan 1999

-Office Automation Support Specialist

Provided on-site Level II and III support for entire 3rd Reserve District. With the Office Automation Support group, significantly reduced open service calls from nearly 80 opened, on a daily basis, to 25-30 calls daily. Deloitte & Touche LLP (Judge Technical Svcs), Philadelphia, PA Mar 1997 – Jan 1998

-Office Automation Support Specialist

Provided on-site Level II and III support for entire 3rd Reserve District. With the Office Automation Support group, significantly reduced open service calls by from nearly 80 opened, on a daily basis, to 25-30 calls daily. CIGNA (Advanced Staffing), Voorhees, NJ Apr 1996 – Mar 1997

-Technical Support Specialist/PC Support Technician Provided Help Desk support for over 45,000 users nationwide, via cutting edge telecommunications technology. Remotely supported desktop and host applications. Maintained infrastructure, and network security. Temple University Computer Services Department, Philadelphia, PA Aug 1995 – Apr 1996

-Lead Laboratory Consultant / Special Project coordinator Performed various duties in the Computer Services Division including: consulting, project management, instruction and training, and data collection and analysis. EDUCATION:

Temple University Philadelphia, Pennsylvania, 1994 – 1996 Computers and Information Science (CIS)

Rust College Holly Springs, Mississippi, 1990 – 1992 Pre-Engineering / Mathematics

Contact this candidate