Credit, collections, lending, compliance, management, customer service

Mark A. Kleinschmidt

Oakdale, MN ***** 651-***-****

www.linkedin.com/in/markkleinschmidt ********@*****.***

Financial Services Professional

Consumer / Commercial Lending & Collections Customer Sales & Service

Results-oriented, self-motivated professional with reputation as goal-oriented visionary and effective communicator. Effective in reorganizing, streamlining, and strengthening financial operations, including underwriting policies and procedures, maximizing performance and profitability while meeting regulatory changes. Respond to operational and financial challenges with confidence, determination, and focus.

Areas of Expertise Include:

Coaching & Training

Strategic & Business Planning

Cash Management

Regulatory Compliance

Internal Financial Controls & Budgeting

Credit Management

Professional Experience

BREMER BANK, Lake Elmo, MN 2004 to 2015

Vice-President, Retail Credit Underwriting and Dealer Services Manager

Directed activities of Retail Underwriting and Dealer Services Department, including directing workflow, maintaining adequate staffing levels and performance management, and monitoring department expense budget. Oversaw compliance with all applicable standards, policies, and procedures.

Maintained agreed upon departmental service levels by performing quality control monitoring of all department functions.

Streamlined underwriting process and increased department efficiency by designing and recommending changes to underwriting guidelines, policy, procedures, service level agreements, and workflows impacting the department.

Negotiated collateral valuation, title, and modeling services with outside vendors, establishing base-line cost and avoiding yearly negotiations.

Expedited loan approvals by approving loan and underwriting exception requests and prioritization of requests in the pipeline.

Provided data to make changes to loan programs by performing portfolio reviews to analyze risk, loan performance, rate margins, and portfolio profitability.

Identified additional business opportunities as well as discussed and reviewed loan volumes, funding ratios, and portfolio performance by maintaining contact with Dealer Partners.

Performed “post-mortem” charge-off loan analysis and worked with Default Management, structuring problem accounts.

Identified and addressed issues such as training needs, employee turnover, and conflict between departments by disseminating pertinent information that resulted in maintaining favorable employee relations climate; consistently followed performance management process.

Monitored benchmark reports and market data, ensuring appropriate staffing and compensation within the department while exercising expense control and adherence to departmental budget.

Mark A. Kleinschmidt ********@*****.*** Page Two

GE SECURITY, North St. Paul, MN 1998 to 2004

Credit / Collections Manager 2000 to 2004

Managed all aspects of Credit Department for $1B manufacturing corporation. Managed, coached, and trained department personnel. Produced quarterly analysis reports for senior management.

Developed and implemented process to collect and analyze credit and financial information, determining and monitoring account credit lines.

Reduce days sales outstanding (DSO) by directing strategy for credit holds and ongoing account relationships.

Minimized collection time and expedited account resolution by developing action plan for problem accounts, directed strategy for collection and worked with outside collection agency / law firm when warranted.

Created monthly status reports for field sales and weekly summary reports for management, providing additional information used in account management.

Loan Account Manager 1998 to 2000

Managed $25M loan portfolio and assumed responsibility for all facets of the relationship.

Assisted with due diligence, customer prospecting, Finance Program promotion, and closing of new account relationships, helping new department to grow outstandings to $25M.

Monitored loan and collateral balances, ensuring loans were within covenants.

Maintained regular customer contact that led to better managing risk and sales opportunities.

Evaluated financial information to assist on pricing decisions, profitability, loan approvals, advances, and loan restrictions that contributed to more effective decision making.

Additional Experience

ARCADIA FINANCIAL, Eden Prairie, MN

Senior Buyer/Underwriter, Indirect Auto Lending, Minnesota Buying Center

Senior Buyer/Underwriter, Indirect Auto Lending, Re-marketing Department

Buyer/Underwriter, Indirect Auto Lending, Minnesota Buying Center

PRUDENTIAL HOME MORTGAGE, Minneapolis, MN

Underwriter

Mortgage Representative

ITT FINANCIAL SERVICES, Minneapolis, MN

Bad Debt Recovery Supervisor

Assistant Manager

Education

Master of Business Administration (MBA), Finance, University of Saint Thomas, Saint Paul, MN

Bachelor of Science (BS), Finance, Saint Cloud State University, Saint Cloud, MN

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