Customer Service Rep

Location:

Posted:

August 02, 2016

Sunsharae Coleman

Dallas, TX 75287

602-***-**** Email- ***********@*****.***

OBJECTIVE

To utilize my skills in a professional environment to the best of my ability, while helping my employer reach outstanding requirements.

SKILLS PROFILE

Proficient in Microsoft Suite

Strong communication skills/building rapport

EXPERIENCE

2013 April-2016 June McKesson Specialty Health Scottsdale, AZ

Case Manager

Establish contact with health care providers to assist with patient enrollment

Relay commercial Co-Pay program eligibility to patients and doctors

Conduct Alternative funding services for uninsured or underinsured patients

Collaborate with Reimbursement Managers on patient specific agenda

Assisting Oncology offices with prior authorizations, processes and appeals

Constant contact with patients to relay benefits and next step in process

Specialty Pharmacy Coordinator

Track shipment confirmation for all cases that completed NDP transfer

Point of contact for Caremark Specialty and Walgreens Specialty Pharmacies

Prepared for and conducted weekly conference calls with Walgreens Specialty

Specialty Pharmacy Coordinator Lead

Maintained daily and weekly spreadsheets to ensure uniformity in work flow and case closure percentage to maintain company metrics

Insurance Specialist

Assisted department programs as a Subject Matter Expert and training of employees

Main point of contact for the Encourage foundation

Collaborate with Encourage Foundation with daily spreadsheet of patients needing, access and assistance to medication.

Consistently exceeded company metrics for program requirements

EDUCATION

2006-2007 Herzig College Akron, OH

Associates Degree in Medical Billing and Insurance Coding

ACHIEVEMENTS

Honorable Discharge from United States Military (Army)

Army Achievement Medal 1st Oak Leaf Cluster, 1989

Letter of Appreciation United States Postal Service, 2006, 2007