Customer Service Manager

Lark A. Holiday

206-***-**** * www.linkedin.com/in/larkholiday * *************@*****.***

QUALIFICATIONS

Well organized and detailed-oriented. Proficient in Microsoft Office (Word, Power Point, Excel, Outlook), and have a preference for job assignments requiring a multi-task oriented environment. Also have a strong desire and qualifications to serve individuals of all backgrounds and ages within the community.

PROFESSIONAL EXPERIENCE

Employment Specialist, Paid Volunteer, AARP Foundation SECEP, Seattle, WA Feb. 2016 – Current

Processing applications and enrollments by federal guidelines. Weekly case managing assigned clients. Coaching, supplying resources, and counseling our participants for employment. Assisting Project Director to achieve our goals.

Warehouse Worker, Paid Volunteer, AARP/ White Center Foodbank, Seattle, WA May 2015 – July 2015

Restocked supplies in the warehouse, displayed produce for our clients, served clients, customer service, and kept accurate record of time. Work with all other volunteers, paid employees, and supervisor.

Front Desk Receptionist, Paid Intern, Mary’s Place, Seattle, WA Nov. 2014 - May 2015

Provided tailored care customer services within a safe and secure environment for all members. Kept work area clean, provided resource information, restocked supplies, answered phone calls, and took accurate confidential messages.

Teacher, Seventh Day Adventist Church, Monument Valley, Utah July 2007 - June 2012

Taught the young and adult classes, cooked meals, assisted fellow teachers as needed. Participated in all activities held annually, as well as, weekly duties and assisted our Pastor in work and social events.

Adult Activities Coordinator, Chief Seattle Club, Seattle, WA Nov. 2007 - Feb. 2008

Chaired and organized meetings and ordered all necessary supplies for the activities. Served as an information specialist and researched resources for clients. Kept all information of clients a high priority and confidential.

Administrative Assistant, Stebbins Engineering Corporation, Seattle, WA Sept. 2000 - Sept. 2001

Perform all general office and administrative functions for the Branch Manager. Responsibilities included answering multiple telephone lines and taking accurate messages; managing documents, handled all incoming and outgoing mail, and operated all necessary office equipment.

Office Automation Clerk, U.S. Department of Commerce, Seattle, WA Jan. 1999 – Mar. 2000

Work for the Area Manager who supervised seven Managers from seven different states; provided administrative support for the entire management team. Work with extremely sensitive information requiring a high level of security discipline. Handle logistics for multiple conferences and events.

EDUCATION

Master of Arts: Pastoral Studies 2002-2004

Seattle University, Seattle, WA

Bachelor of Arts: Ministry in Leadership 1998-2000

Puget Sound Christian College, Edmonds, WA

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