Customer Service Executive Assistant

Sandra Fortson

**** * **** ** *** Ave #**

Milwaukee, WI 53225

Cell Ph.: 414-***-****

******@***.***

SUMMARY

Seeking a challenging position that will allow me to utilize my attained skills and provide me an opportunity to learn new proficiencies towards a management position. I am a conscientious hard worker who maintains a positive attitude. I am also a self-motivated, detailed orientated professional with great communication skills both written and verbally.

EXPERIENCE

Attentacare Milwaukee, WI October 14 - Present

Office Manager

Assist the Operations Director in that recruitment & training of general operations

Monitor the provision of client cares by supervising staff schedules and resident schedules and appointments, including care conferences

Maintain payroll information by collecting, calculating and entering data

Act as a key point of contact for prospective residents and staff and distribute all necessary information

Oversee the maintenance of all information logs and electronic monitoring systems

Oversee the flow of phone calls and responses to inquiries

Attentacare Milwaukee, WI March 14 - October 14

Operations Coordinator

Organized & synchronized the activities of various managers and departments within the company

Prepares & assisted minutes of meetings for conferences, documents and presentations

Scheduled & coordinated appointments for caregivers, clients and field appointments

Monitored and performed all administrative duties

Safe & Sound Milwaukee, WI December 13 - February 14

Executive Assistant

Managed and maintained executives' schedules, appointments and travel arrangements

Assisted executives in meetings, prepared documents and presentations

Maintain payroll information by collecting, calculating and entering data

Answered, received and managed incoming calls and interacted with visitors

Gothic Grounds Management Valencia, CA May 06 - September 11

Payroll Administrator

Collected daily time sheets and entered data into the Service Management software

system for 400 plus field employees

Processed new hires and termination paperwork for 400 plus field employees

Verified applicants’ social security numbers in the payroll software system prior to hire

Verified and completed all I-9 forms and ran all new employees through E -verify

Government Program

Consulted and utilized my customer service skills resulting in assisting toward the

company’s success

Followed-up with the Office Administrators/Account Managers/Branch Managers for any

missing information

REFERENCES

Available upon request

Contact this candidate