Technical Writer Microsoft Office

John P. Turner

**** ****** **** *******, *.C. ***16

Phone: 225-***-**** E-Mail: ************@*****.*** Education

Herbert H. Lehman College, (CUNY) Bronx, NY

B.A. Major: Psychology. Minor: French

Monroe College, Bronx, NY

A.O.S. Major: Word Processing/Office Technologies

Louisiana State University, Baton Rouge, LA

Certificate in Graphic Design

Work Experience

• Training Consultant 12/2010 - Present

• Instructional Designer/Technical Writer ~ Turner Industries LLC 12/2011 – 08/2015

• Instructional Designer ~ University of New Orleans 01/2003 – 12/2010 Work Responsibilities

• Responsible for the development of e-learning and instructor-led training courses and manuals.

• Interviewed SMEs to obtain information for course development and followed-up to ensure quality of the deliverables.

• Provided technical support to end-users.

• Coordinated efforts with developers to create user interface and QA test software on custom software until rollout.

• Created E-Learning instruction videos and exams using Adobe Captivate and Camtasia.

• Taught classes live and via webinars.

• Part of team that utilized Agile Scrum method

Skills / Certifications

• MOS Master Certification (Microsoft Office)

• Adobe Education Trainer Certification

• Instructional Design

• Technical Writing and Proofreading

• HTML, CSS

• Adobe Creative Suite, Adobe Captivate

Professional Summary

10+ years of experience as an Instructional Designer and Technical Writer, with demonstrated excellence in the creation and updating of e-learning courses. Adept at liaising with Subject Matter Experts across various departments, to ensure that trainings fit user and company needs.

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