Customer Service Manager

Lizereth Villegas

**** **** **** **, *******, FL 32822/ 407-***-****

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Disciplined…. Enthusiastic…. Goal Oriented…. Respectful…. Hardworking…. Well-Organized….

OBJECTIVE: To apply my background of management and customer service relations in an environment that embodies the highest level of customer satisfaction and advancement opportunities.

PROFESSIONAL EXPERIENCE

Personal Assistant

Servicing Diplomats, Beijing, CH June 2014 - October 2014

Booking and keeping appointments

Reading and monitoring emails

Answering calls and handling queries

Planning and organizing managing events

Conducting research not the internet

Typing documents

Assistant Manager July 2012 – February 2014

Burger King, Orlando, FL

Supervise employee’s to insure adherence to proper food preparation and handling

Bank daily deposits

Maintain labor according to the day to day sales

Resolve customer complaints

Assistant Manager January 2009 – July 2012

The Gem Collection, Orlando, FL

General store management of employee’s

Prepared schedule for employee’s

Inventory reports

Cash handling

Payroll

General Manager October 2002 – October 2008

Power Play Arcade, Orlando, FL

Supervised store operations for daily openings and closings

Banked daily deposits

Cashier

Answered phone calls

Used company trucks to visit several company locations to collect monies and repair machines

EDUCATION/TRAINING

Management and Customer Service Certificate, McDonald’s, Orlando, FL

Introduction to Computers Certificate, Academic Tech Center, Caracas, Venezuela

High School Diploma, Maria Santisima High School, Venezuela

LANGUAGES

English/Spanish

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