Customer Service Manager

CLEUSIO PATRICIO N. RAMOS

New York Mansion Condo. Montreal st Cubao Quezon City

Contact no: +63-995-*******/ (+02) 9906807

E-mail address: *******.******@*****.***

Objective:

To obtain a position in a company with utmost professionalism and dedication, guided with high standards where my skills and abilities in Customer Service, PR and marketing can be maximized and developed.

Skills/ Qualifications:

Excellent Oral and Written Communication skills

Good Decision Making and Judgment skills

Dynamic and Goal Driven

Experience in Customer Service and the BPO

Proficient computer and internet application skill

Speaks fluent Portuguese, Intermediate Spanish, & English

Educational Background:

COLLEGE EDUCATION: La Consolacion College Manila

(June 2013 - Present) Bachelor of Science in Business Administration

Major in International Management

Mendiola Street, Manila

SECONDARY EDUCATION: Carla Alexandre College

(March 2008–Nov. 2011) Benefica, Luanda-Angola

PRIMARY EDUCATION: Carla Alexandre College

(March 2002–Nov. 2007) Benefica, Luanda-Angola

Seminars Attended:

Engaging Young Professionals towards Business Excellence

La Consolacion College Manila

February 28, 2015

Young Entrepreneurs Seminar

Auditorium, La Consolacion College Manila

Angola Peace Day

Days Hotel, Tagaytay

April 04, 2013

Work Experience:

Portuguese Chat Representative 37/F The Orient Square Bldg.

One World Connections, Inc. F. Ortigas Jr. Avenue,

(December 2015 – Present) Emerald Ave, Ortigas Center, Pasig

Responsible for handling Chat Support for an international e-commerce business (Portuguese)

Work as a first point of contact in confirming and tracking order deliveries

Verifying payment processing and resolve accounts payable issues

Handles Dispute Resolution

Keeping organize environment in daily tasks

Follow established policies, procedures and methods to achieve metrics and targets

Deliver Customer Satisfaction (CSAT)

Interest/Hobbies:

Interested in learning new ideas on customer service, events management, PR and acquire marketing skills

Buy and Sell business

Disk Jockeying (DJ) and Spinning

Personal Information:

Date of Birth: April 20, 1993

Place of Birth: Luanda, Angola

Sex: Male

Height: 5’8 inches tall

Weight: 165lbs

Citizenship: Angolan and Portuguese

Languages: Portuguese, English

Religion: Methodist

Character Reference:

Caio Vinicius Yoshida Neusoft (One World Connections, Inc)

Service Delivery Manager 3rd Floor, Tower 1, Rockwell Business Center

Ortigas Avenue, Ugong Pasig City

****.*******@*******.***

+63-905-******* (cell)

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

Contact this candidate