GREGG STOCKSTAD

805-***-****

acvzg2@r.postjobfree.com

*** ******* *****, ******** ****, Ca. 91360

www.linkedin.com/in/stockstad

Actively seeking a position as a

TECHNICAL INCIDENT / PROJECT MANAGER

Incident / Problem & Project Manager specializing in strategic planning, ITIL Lean methodologies including proactive issue trending. Has strong business acumen, keen analysis skills and excellent facilitation abilities combine with 20 years of experience in a wide range of key project disciplines (e.g. Incident facilitation, remediation, problem coordination and project management.

Several years of diversified experience with project management, acquisition integration, contract review, negotiation and overall risk management. Incorporates balance between technology and business, highly skilled at reviewing and identifying project risks, resource allocation prioritization and process. ADDITIONAL ATTRIBUTES AND STRENGTHS:

Enthusiastic self-starter capable of driving quality deliverables with-in dynamic time to market environments. Detail oriented, demonstrating success leading cross- functional on and offshore technical teams. Strategic thinker, ability to identify and resolve conflicts between technical vendors, management and the business. Professional Experiences

Hewlett Packard (BLUESHIELD CA ACCOUNT) 2009-CURRENT PROJECT / PROBLEM / INCIDENT MANAGER

Critical incident coordination for complex, healthcare systems. Acts as the primary communication liaison between HP technical and client management teams. Managing both on and offshore coordination for Hardware, Application and Network support.

Problem Manager, Hosts Root cause analysis & post mortem reviews assigning corrective action and follow-ups with technical teams. Manages critical ticket queues, ensuring client SLAs are met. Key performance indicators are captured and provide to client on daily, weekly and monthly. Hewlett Packard Contractor (Comcast Media Account) 2008- 2008 PROJECT – INCIDENT MANAGER, MANAGE CRITICAL INCIDENTS: Technical liaison between engineering and customer executives during critical outages. Managed ticket and incident process during a major e-mail migration project 26 million Comcast accounts migrated. Utilized (ITIL) - Process improvement methodologies reduced trouble ticket volume by 80% Presented key project metrics / improvement plans to executive steering committee. Key member of functional project team highly recognized for leading cost cutting efforts. Level 3 Communications Inc. (IP, MEDIA BROADCAST, IT BUSINESS MODEL) 2000 -2008 PROJECT MANAGER - IP/MEDIA DEPLOYMENT NETWORK INTEGRATION Led geographically dispersed team - IP/Media global integration project, 3 (IP) NW’s into one IP /MPLS backbone. Full project life cycle, scope, design, project plan, procurement, monitoring, risk control, and communications. Migrated live customer traffic traversing network with Zero customer outages, major media accounts include ESPN, ABC, Microsoft, and DIRECTV. Hosted NFL Super bowl 2008, recording the largest HD streaming traffic to date. PROJECT MANAGER – Deployment & Integration (Content Delivery Network 2006 – 2008) Deployed 1,800 Linux servers and 100 Network switches throughout North America and Europe producing the 2nd largest caching network in the world. Supporting Microsoft monthly Window updates. Decommission and recovered legacy equipment from 53 facilities worldwide, resulting in facility and network savings. PROJECT MANAGER – CONTENT DELIVER NETWORK DEPLOYMENT & INTEGRATION 2000 - 2006 Project management, HW procurement, testing, implementation, and break fix. Led CDN hardware integration project – increasing bandwidth, decreasing operation costs. ABN AMRO (BANKING IT BUSINESS MODEL) 1999-2000

PROJECT MANAGER – YEAR 2OOO HARDWARE & SOFTWARE REMEDIATION /COMPLIANCE Successfully Led HW/ SW Y2K compliance project: Discovery & remediation for 800 Intel servers & 17,000 workstations Awarded Federal Banking Certificate 100% compliance for both hardware and software. Jet Propulsion Lab / NASA (AEROSPACE IT BUSINESS MODEL) 1987-1999 SYSTEM ENGINEER, JR PROJECT MANAGER

HW Break fix, Network support, move, add, change for 10,000 Intel, 130 midrange & Mainframe government systems Educational Background

B.S. Information Technology 1988-1991

Phillips College, Northridge, Ca.

Electronic Technology, Diploma 1981-1982

Control Data Institute, Minneapolis Minnesota

Professional Certifications

(PMA) Project Management American Management Association Chicago, Illinois (2000)

(ITIL) V3 Foundations 7 modules tested - Los Angeles (2014)

(ITIL) Essentials Information Technology Infrastructure Library, Chicago Illinois (2000)

(HIPPAA) Healthcare Insurance Portability and Accountability Act (2015)

(TQM) Total Quality Management – Jet Propulsion Lab, NASA, Pasadena, California (1996) Relevant Project Experience

Government (NASA) IT Service Support Engineer

Telephony Business Unit Transition Manager

Banking Y2K Compliance Project Manager

Internet Content Delivery Network & Streaming & Caching Project Manager E-Mail Migration Incident Management

Healthcare Incident / Problem Management