Warehouse associate / Fork operator

Ray Dunlap

**** ********* **.

Houston, TX ****6

Cell: 832-***-****

**********@*******.***

Objective

To secure a position with a successful, well-established organization that will enable me to grow professionally while contributing to the company's goals and objectives.

Skills

20+ years of experience as a Computer repair technician.

Strong technical analytical, troubleshooting and problem-solving skills

Able to work independently with little or no supervision; equally dedicated team player.

Customer service oriented with the ability to serve and communicate with different types of customers efficiently.

Operating systems to include Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10. Microsoft Office, anti-virus installation and configuring, malware removal software.

Delivery Driver: Pickup and delivery of computer systems and or parts.

Warehouse associate: Order builder parts puller packaging and preparing for shipping.

Certified forklift operator.

Ability to use RF handheld scanner and RF gun to scan bar codes.

Inventory controller: Oversaw the flow of inventory reporting to management.

Experience

PC Parts and Service, Houston, TX

January 2016-Present

Technical Support/Sales

Performing troubleshooting and performance-tuning on computer hardware and software repairs on desktop and notebook computers.

Comprehensive testing using PC Check (eurosoft) to accurately identify hardware faults.

Desktop and notebook extensive computer repair, virus removal, malware removal and data recovery.

Documentation of hardware and software related failures and repairs.

Altech Metals, Houston, TX

January 2002-December 2015

Service Manager/Technical Support/Sales/Warehouse associate

Diagnosed and repaired computers to component and software level, establishing alternative repair procedures to meet customer needs.

Extensive desktop and notebook computer repair, virus removal.

Responsible in advising customers on diagnosing and data backup before repair.

Performed maintenance of personal computers and peripheral equipment within the office.

Warehouse duties included sorting desktop, notebook computers for refurbishing and or recycling.

Oversaw the refurbishment of desktop and notebook computers.

Palletizing refurbished desktop and notebook computers by manufacture, model numbers shrink wrapping for staging and prepping keeping inventory.

Utilized forklifts, pallet jacks to move and organize pallets of refurbished computers in designated area.

Sales of refurbished desktop, notebook computers and peripherals.

Bass Computers, Houston, TX

August, 1996-December, 2001

Purchasing Manager/Sales/Technical Support

Purchased computer hardware from manufacturers, hard drive suppliers and other peripherals for sales teams. Providing top quality components at the best prices to pass along to our customers.

Computer sales providing high quality parts to a vast array of customers with a variety of needs and was able to provide system solutions.

Computer assembly for sales teams with software installation.

Chous Group, Houston, TX

June, 1991-July, 1996

Sales/Technical Support

Computer sales, parts, and peripherals for a wide variety of customers.

Computer assembly with software installation. Computer repair.

Micro-Pilot, Houston, TX

February, 1988-May, 1991

Warehouse/Delivery Driver

Oversaw shipping and receiving, inventory control, order picker.

Worked closely with sales manager to schedule delivery of computer systems.

Worked with purchasing agent to schedule pickup of computer parts.

Technical support and return merchandise authorization.

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