Clerical, office

Laurie Phillips

**** ********** ***** ******, ** 14470

C: 585-***-****

***********@*******.***

SUMMARY OF QUALIFICATIONS

Medical support specialist with experience and skills in the following key areas:

Full scope of medical practice front-desk functions in several medical specialty areas.

Patient interface; procedural assisting; lab, pharmacy, and referral interface; tracking of services from external providers.

Offering a combination of organizational, interpersonal, technical and management skills.

Effective in supporting multiple providers serving a high volume of patients.

Word; Excel; Access; Great Plains; proprietary databases and patient records systems.

AED Certified, American Heart Association.

PROFESSIONAL HIGHLIGHTS

Veterans Administration Outpatient Clinic, Rochester, NY – 7/03 to present

Medical Support Assistant: Podiatry, Dermatology, Chiropractic, 10/09 to Present

Perform front desk functions in high volume practice with 17 providers (physicians, residents):

Includes answering/triaging phone calls, patient check-in, check-out, insurance verification, scheduling future appointments, and updating records.

Obtain medical information from outside providers.

Proprietary systems for practice management system and patient records.

Maintain office supplies.

Program Support Assistant: Eye, Cardiology, Neurology, 10/09 to 2/10

Same as above with additional responsibilities:

Maintained time sheets for 15 employees: physicians, nurses, support staff and contractors.

Oversaw volunteer patient relations specialist in eye clinic.

Program Support Assistant/Non-VA & Contract Care Specialist, 6/08 to 10/09

Functioned as liaison between VA, patients and community-based service providers.

Utilized database to schedule, track and verify services, and create spreadsheet reports.

Participated in hiring of new staff; provided orientation and training.

Program Support Clerk: Dental Clinic, 8/06 to 6/08

Same as above positions with additional responsibilities:

Maintained patient dental records including X-rays; managed equipment warranty information; tracked education records for eight employees.

Medical Records Technician, 7/03 to 8/06

Accessed and released patient information to approved designees, in compliance with HIPAA.

Highland Hospital, Rochester, NY – 1/02 to 7/03

Secretary: Pulmonary Department

Performed wide range of secretarial functions supporting two physicians and one resident.

Interfaced with patients for check-in and procedural assisting; managed patient records.

Strong Hospital, Rochester, NY – 5/90 to 12/98

Secretary: Strong Ties

Case Management, Medicine in Psychiatry Services (MIPS), Continuing Day Treatment

Performed front-desk and secretarial functions for staff, including physicians, nursing staff and case workers. Compiled and input statistical data. Interfaced with group homes and other providers to check on medical status of patients. Called prescriptions in to pharmacies.

Additional experience in medical and non-medical administrative capacities, pre-1990

EDUCATION

Associate’s Degree, Office Technology: Rochester Business Institute, Rochester, NY – 12/90

Contact this candidate