Restaurant/Kitchen Manager

LISA REDSHAW

*** ******** ****** ***** **********, PA 15137

412-***-**** ********@***.***

CAREER SUMMARY

Strong and polished Food Service Professional with over 20 years of experience in Front of House and Back of House operations, successfully ensuring consistent customer satisfaction, implementation and maintenance of all health and safety compliance regulations, effective cost controls, and demonstrating outstanding team leadership. Excellent communicator with ability to deliver effective problem solving techniques and conflict resolution, and a passion for constant achievement of a positive customer experience.

AREAS OF EXPERTISE

Team Leadership

Cost and Inventory Controls

Department of Health Standards

Operational Management

Effective Conflict Resolution

Point of Sale (POS) Systems

PROFESSIONAL EXPERIENCE

DOUBLETREE by Hilton, Monroeville, PA 2013 to Present

Kitchen Supervisor

Performs as cook for the restaurant while supervises the servers and dishwashers.

Does payroll for all cooks and servers in a timely manner.

Creates schedule for all cooks and servers.

Prepares breakfast for the buffet as well as lunch and dinner for the guests while maintaining quality and freshness.

RIVERS CASINO, Pittsburgh, PA 2013 to 2016

Cook II

Strong performer in fast paced environment ensuring consistent compliance in meeting all Health and Safety regulations and standards while performing as a dedicated team leader, providing accurate delivery of customer orders.

Provide expert direction and guidance to team members through clear communication of essential information, and mentoring newer staff on effective customer service and problem resolution techniques.

Create appealing items for inclusion in monthly menu and sandwich of the day.

Manage food preparation for upcoming shift and following day.

Excellent management of multiple tasks and priorities while ensuring a safe and positive work and guest environment, striving to reduce risk of injury, accidents and conflict.

STEEL CITY STEAKHOUSE/GREAT VALLEY DINER, Monroeville, N. Versailles, PA 2008 to 2015

Cook/PIC

Performed as Cook preparing breakfast, lunch and dinner items for customers, ensuring accurate and efficient completion of all customer orders; created array of daily lunch specials.

Conducted business for owners in their absence as PIC, with additional role including schedule preparation, operating POS system and handling daily receipts including large cash sums, and end of day balancing of register and credit card slips.

Maintained inventory controls for ordering and minimize loss.

Provided strong leadership and guidance to team members demonstrating effective methods, operations and procedures, ensuring a safe work environment and adherence to all safety and health standards and regulations to reduce risk of injuries and accidents.

Consistently promoted a positive atmosphere, ensuring customers received exceptional food and service.

Adept at identifying and managing conflict and providing strong critical thinking, problem solving and customer service skills to provide solutions and promote continued customer satisfaction.

TEDDY’S RESTAURANT, North Huntingdon, PA 1995 to 2007

Server

Provided outstanding service to customers, ensuring accurate order-taking, prompt initial contact and proactive follow-up through to completion of service.

Greeted each new customer in courteous and pleasant manner; took drink and food orders, and answered all customer questions.

Prompt and courteous delivery of all ordered items, and proactive follow-up throughout the course of customer dining experience.

Closed each transaction ensuring complete customer satisfaction.

Efficient time management of all peripheral assignments including preparation of dressings and sauces.

Effective and proactive problem solving skills.

EDUCATION

Bachelor’s Degree in Geographic Information Systems

California University of Pennsylvania, California, PA

Contact this candidate