Customer Service Manager

Destiny Palanca Email: **********@*****.*** Phone: 832-***-****

OBJECTIVE

I am looking for a position in management that fully utilizes my skills in organization, time management, and critical thinking.

PROFILE HIGHLIGHTS

Expertise in MS Office Applications; Word, Excel, PowerPoint, and Outlook

Filing and managing records

Goal-oriented individual with strong critical thinking capabilities

Organized, highly motivated, and detail-directed problem solver

Effective team player recognized for being highly reliable and responsible

3+ years of management experience

EDUCATION AND TRAINING

Air force JROTC Summer Leadership School 2009

High level algebra and calculus courses

Sales and management training

Biotechnology classes at Lone star college (current)

WORK EXPERIENCES

Acosta’s Aquariums 2010-2013

Manager

I handled all of the paperwork, ordering and maintenance of the store. I worked closely with the owner Robert Acosta in all matters concerning the store and customers.

Aaron’s brothers art and framing- The Woodlands, September 2013- February 2014

Full Lead/Part Time Manager

As a Manager my responsibilities included managing sales people on the floor, paperwork, payroll, customer service, daily opening and closing paperwork and design. I was recognized for my excellent customer service skills and being able to provide a great working atmosphere.

Sydcor / Houston Texas Consulting – November 2013- October 2014

Entry Level Consultant/Manager/Sales Trainer

I started in business to business sales and consulting working closely with AT&T.

My responsibilities as a manager/training manager were to guide a team of 10+ entry level employees to become future managers and give them the knowledge to improve their sales techniques. Other duties included payroll, scheduling, mentoring, event planning, and creating informative seminars.

References available upon request

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