Customer Service Sales

Joseph Bodnar

Phone: 519-***-****

E-mail: *******@*********.***

***-**** ******* **

London, Ontario

N6C 1E9

Objective

To obtain a sales/customer service position that utilizes my extensive sales and professional skills

Work History

November 2015 to Present Convergys/AT&T Uverse

Network Resolution Specialist

* Provide technical support and solutions via telephone (Cable TV, Internet, Home Phone for Business and Residential customers)

* To insure customer satisfaction support with follow-ups after

* Resolve service issues with on line tools, dispatching technicians and shipping equipment directly to customers

March 2011 to August 2014 Rogers Communications Incorporated London, Ontario

Territory Sales Representative

* Represent and sell Rogers Home Services in person and via telephone (Cable TV, Internet, Home Phone and Smart Home Monitoring)

* To insure customer satisfaction with installation of products sold with follow-ups

* Send reports to supervisors meet monthly and annual sales targets

July 2000 to March 2011 Globetech Communications Incorporated Paris, Ontario

(3rd Party Contractor to Rogers Communications)

Cable Technician/Supervisor

* Install, repair and sell Rogers Home Services (Cable TV, Internet and Home Phone)

* Manage a crew of 6 technicians and 5 auditors/sales reps

* Report to Owner directly and work with Rogers to ensure quality standards

October 1992 to June 1998 Budget Car & Truck Rental London, Ontario

Customer Service/Corporate Account Representative

* Help maintain fleet of trucks and cars

* Serve customers via phone and in person

* Process credit card and cash payments

* Serve corporate rental requirements and insurance replacement vehicle rentals

Education

Rogers Cable College Scarborough & Kitchener, Ontario

-Cable/Internet/Home Phone Service & Installation

Fanshawe College London, Ontario

-Electrical Trades

Fanshawe College London, Ontario

-Radio Broadcasting Arts

Interests and Activities

-Electronics, Computer Repair/Upgrading, Cycling and Motorsports

Volunteer Experience

1991-1998 Tolpuddle Housing Co-Operative London, Ontario

-President/Vice President/Director

Licenses and Certificates

-Fully Certified Cable/Internet/Home Phone Installer/Service Technician

References

Todd Wood Owner/Operator-Legends Tap House & Grill Paris, Ontario 519-***-**** (former owner of Globetech Communications)

Carla Nooren Owner - Wortley Living Incorporated London, Ontario 519-***-****

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