Engineer Sales
Resume:
NARAYANA CHANDU
SUMMARY
Expertise with core network controls, changes, and complex network design and engineering over MPLS l3 VPN, Internet, LAN/WAN/DMZ, utilizing routing BGP, OSPF, EIGRP, RIP expertise.
Experienced with Cisco 7600, Nexus 2k,3k, 5k, 7k, Catalyst 6500,6700,4500 core switches, 3750 l3 switches, C7301, 2901,2811,18** routers, Alcatel Service Aware Manager (SAM) 5620, 7750.
Provisioning and troubleshooting experience across varieties of access platforms - DSLAMs, multiplexers, CPEs, NTUs and Provider Edge and CORE Routers and switches on multi-vendor platforms.
Cisco UC IP end to end configuration for VOICE network, BE6K physical installation, ESX and management server installation and hand off to Voice team.
Design and build of IPSEC, ACLs, VPN, EZYVPN, DMVPN, SSL VPN and other VPN’s.
Traffic engineering and network optimization analysis for network design solutions, documenting network diagrams via Visio, for customers and for internal documentation.
Expert level of TCP/IP knowledge.
Pre-sales design and consulting, providing recommendations for Fortinet and Cisco ASA 55xx firewall based design and solutions for new and existing customers, including F5 BIG-IP LTM, configuring L3, L4, L5, L7 rules for traffic load balancing and accelerating based on customer requirements.
Good understanding on VLANs, Native VLANs, Trunks, QnQ, Port channels.
Engineered, implemented and administrated network simulations in lab environment, debugging commercial hardware/software for performance analysis.
Knowledge of ITIL process.
SKILLS
Cisco CCNP Routing/Switching; MPLS, VRF, RADIUS, QOS, and INTERNET; Routing - In depth knowledge of BGP, OSPF, EIGRP, and RIP; Cisco 7600, Nexus 2k,3k, 5k, 7k experience, Catalyst 6500,6700,4500 core switches, 3750 l3 switches, C7301, 2901,2811,18** routers, Alcatel Service Aware Manager (SAM) 5620, 7750 experience; DSLAMs, multiplexers, CPEs, NTUs and Provider Edge and CORE Routers and switches on multi-vendor platforms; Load balancing, F5 LTM/GTM experience; Fortigate 600, 200 firewalls and Cisco ASA 5500 series AND Cisco ASR Firewalls, root, VDOM, VIP, Policy maps, Web filters, IPSEC, SSL VPN and certificates, DMZ, Data link prevention; MPLS, LAN/WAN/DMZ; L3VPN, VPNV4, VRF LITE, DMVPN, HSRP, VRRP protocols on PE and CE devices; Ciena and Nortel edge devices; Multi Service Edge, DSL, T1, E1, and Ethernet over Copper, SDHs, ATM, Fiber, and Frame Relay Services; TCP/IP network deployments; STP, VTP, VRRP, HSRP, LAN, SIP, ISDN voice; VLAN, TRUNKING, QnQ, Port Channel and Ether channel and POE; MPLS TE, UMPLS, VRF LITE; Network monitoring and management tools such as Nagios, Opsview, Opmanager, Manage engine Netflow; NAT and PAT configurations and good understanding of ACLs; DNS, SMTP.
EXPERIENCE
Capital One, Plano, TX Nov 2014 - Jul 2016
Senior Network Engineer
Network design, troubleshoot and implement Internet, L3 MPLS-VPN, VPNV4, VRF, OSPF / BGP / QoS / FHRP protocols / Layer2 services for customer base.
Designed and built IPSEC, ACLs, VPN, EZYVPN, DMVPN, SSL VPN and other VPN technologies where required on different vendor platform.
Acquired thorough understanding of Layer2 - VSS, HSRP, VRRP, STP, PVST, POE, DOT1Q, Link aggregation, Etherchannel, Port channel, QnQ.
Used Cisco ASA, Fortigate 600d, 200d, can build from scratch with Root, VDOMs, IPSEC, SSL VPN, VIPs, Policies, VPN groups, HA, routing and web filters.
Gained load balancing experience, F5 networks, LTM and GTM experience with SNAT, DNAT, Virtual servers, VIPs, Policy maps, route domains, NAT,DMZ,DNS.
Managed Radius and PPPOE configuration for L2TP and troubleshoot.
Cisco ASA 55xx firewall based design, solutions and troubleshooting for new and existing customers.
Worked on F5 BIG-IP LTM, Configuring L3, L4, L5, L7 rules for traffic load balancing and accelerating based on customer requirements.
Experienced with hive manager wireless networks.
Hands on experience with Nexus 3k, 5k, 7k switches.
Acted as advisor to sales team and liaising with Clients for design requirements.
Managed pre sales design providing end to end solutions to new or existing premium/VIP customers.
Participated in customer calls arranged by company’s sales team
Reviewed junior engineer’s configuration, document RFC change control for network upgrades and modifications in core network.
Actively supported sales team for Pre-Sales technical design and solutions as per customer requirements and proposing a perfect solution for business as well as for customer.
Configured and implemented site to site VPN.
Actively used network protocol analyzers/sniffers.
Undertook new projects solely and successfully implemented, worked along with project manager for meeting timely deadlines, service delivery, testing and hand over.
Logicalis Networks, Cleveland, OH Mar 2013 - Oct 2014
Sr. Network Engineer
Migrated from IP backbone to MPLS IGP (OSPF) - EGP (BGP) LDP, L3 VPN MPLS networks.
Cisco 7600, 6500 and 4500 VSS, Switch supervisor, power inline, fan and environmental troubleshooting and upgrades where required.
Actively worked as a (SPOC) service point of contact for design, configure, troubleshoot, modifications and changes for about 5 accounts supporting more than 70 sites along with BAU, provisioning and point of escalation for network operation activities.
Reviewed plan near and long term network capacity needs.
Regularly carried out after hour’s core network upgrades at POP Sites.
Recommended, scheduled, and performed network improvements, upgrades, and repairs.
Performed network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
Provided preferential delivery service for specific voice, video and data, thin client applications and traffic engineering.
Re-engineered Layer2 networks to provide optimized and redundant networks solutions using VRRP, HSRP and GLBP.
Worked on escalated fault tickets, root cause analysis, low down time of the links or services, providing official RFOs.
Removed static routes for majority of the old services and migrated to BGP dynamic routing protocol.
Designed and deployed company LANs, WANs, and wireless networks, including servers, routers, switches, UPSs, and other hardware.
Configured Cisco hardware - 1900,2950,3550,3560,3750,4500,6500, 7600 core switches, Routers experienced with - 800, 1600, 1800, 2600, 2800, 2900, 3600, 7200, series routers.
Physically installed hardware, including BE6K, Cisco Blade switches, CORE devices firewalls and other servers in DCs and POP sites where required.
Managed Cisco UC IP end to end configuration for VOICE network within national VOICE MPLS network, BE6K physical installation, ESX and management server installation and hand off to VOICE team.
Work in partnership with board management and Team leaders to assess network capacity needs.
Scheduled COLO requests and work at DC and POP sites, performing planned and unplanned maintenance window work where required with minimal downtime maintained.
Provided on-call support by participating in rotating on-call roster where required.
Australia Internet Solutions, Docklands/Melbourne, Australia Feb 2011 - Mar 2013
Network Engineer (Operations and Design)
Reviewed and approved/applied level 2 team core network proposed configuration for new customers or change and apply on core, working on change activities and cutovers from carrier to carrier or customer outages or upgrades.
Designed complex customer networks - documented network diagram in Visio.
Engineered, implemented and administrated network simulations in a lab environment for the purpose of debugging commercial hardware/software so that performance analysis could be done.
Managed (IPAM) IP Address Maintenance and allocation as required by customer and provision or modify existing services.
Troubleshot MPLS and layer3 routing issues BGP, OSPF and RIP.
Configured and troubleshot Good Layer2 experience with STP, VTP, VLAN, Trunking, provisioned and failover testing layer 3 services over BGP routing protocol on multi home services and troubleshot HSRP, VRRP, GLBP protocols.
Configured and troubleshot BGP VPNv4, VRF configuration, VPDN and Radius configuration and troubleshooting.
Acquired Cisco ASA 5500, 5505 firewall experience, VPN, IPSEC, SSL VPN, filters, routing, QOS policies, port filtering, ACL.
Managed BGP peering with customers direct for PUBLIC internet from managed CPEs or with direct AINS core and providing a redundant path towards national IP transit or tweaking as per customer requirements.
Acquired excellent BGP routing protocol knowledge - PE/CE routing, failover, route maps, prefix, weight, and pre-pending / local preference.
Practical experience with CORE network design with IGP - OSPF along MPLS LDP.
Took ownership of the projects and ensure delivery as per the deadlines.
Gained good understanding on internet feed to customer over private MPLS network via local internet traffic from site specific CPE over MPLS or provide a virtual firewall solution.
Managed Practical Complex/Standard/Basic QOS configuration experience - QOS solution for VOICE/VIDEO and specific traffic type solutions.
Managed Core configuration (layer 2) where required, adding new aggregate trunks, configuring new customers to trunks or move to different carriers for capacity issues or to upgrade as required.
Managed Core Layer3 routing changes as per customer requirements and traffic engineering, shaping add redundancy or provide optimized network design and solution.
Managed checkpoint firewall configuration, web filtering, site to site VPN setup, DMZ, NAT routing experience.
Gained experiences with VPN solutions - IPSEC, GRE, DMVPN over MPLS/Internet, 3G and 4g/LTE service configuration and troubleshooting.
Troubleshot and regularly maintained, health checks on AINS national core and premium customer devices - catalyst 4500, 6500, 7600 series platform hardware PSUs, supervisors, Linecard and IOS upgrades where needed, POE inline power allocation and troubleshooting.
Data Centre patched, worked on COLO requests, core upgrades, adding new trunk aggregates.
Communicated with internal and external stake holders.
Remained calm under extreme pressure, multi task, can handle multiple jobs as per priority.
AAPT - Richmond, Victoria Jul 2009 - Feb 2011
Network Engineer
Coordinated and executed the approved changes for network core infrastructure as well as customer networks as required and documenting change management process.
Managed pre sales and technical advisory to sales team internally and customers as per the requirements to meet the design required.
Performed testing of customer services on the AAPT network
Managed On Time Performance (Delivery to SLA)
Configured Cisco CPE and CORE network equipment.
Provisioned and troubleshot skills with non-Cisco provider equipment (Alcatel/Lucent, Nortel, Hatteras).
Provided NOC level 2/3 resources for escalated issues.
Took ownership on projects, liaising with relevant team members, ensuring the milestones are met before deadlines.
Performed edge network provisioning as required (network configuration) for ELAN and ELINE layer 2 services over Alcatel Service Aware Manger (SAM) 5620.
Provisioned and troubleshot layer3 ipvpn products over AAPT national MPLS network over RIP, BGP and routing protocols.
Managed CFM (Connectivity Fault Management) testing, industry standard RFC testing for carrier grade services.
Network designed and layout from physical setup to implementation and testing.
Provisioned 1G 10G ports handoff over Ciena core devices for business grade customers.
Tested different network products (i.e. Fibre, Ethernet over copper services, Layer 2 services, Internet, VPN, IPVPN-2, ATM, ISDN over MBE and SDH, SIP testing and layer 2 DSL.
Configured and set up probe on the server.
Defined opmanager network performance thresholds for major/premium customers and configured custom alerts.
Maintaining documentation for service configuration, mapping, processes, and record documentation.
Performed modifications to network thresholds as per the alerts where required for escalated patterned alerts.
Set up manage engine netflow monitoring on managed CPE as well as Cisco netflow configuration as per customer requirements for temporary or permanent basis.
Managed SNMP on the managed CPEs.
Acquired working knowledge on Cisco BRAS and thorough understanding of VRF and radius.
Experienced in access engineering at exchange faulty port, cards and test head testing.
Provisioned ENTUs on MSE edge Ciena and core nodes over fiber and troubleshooting.
Activated customer services after successful testing (communicating updates to customers and managed installation faults, sent service completion advice).
Performed testing of customer services on the AAPT network.
Performed testing to a high level of quality; in line with the following targets.
TPG Jan 2008 - Jul 2009
Network Test Engineer (ACCESS)
Configured, Tested and troubleshot DSL, ATM, Frame Relay, Ethernet and Fiber services on carrier NTUs over service provider network for broadband and corporate customer’s client base.
Worked on TPG access networks, testing and service delivery as per the SLA.
Configured, troubleshot and tested experience on Network Termination Units - Oneaccess One20m, One50, 1424 for Ethernet on First Mile, SHDSL and fiber services activation.
Configured and troubleshot basic Cisco based Termination Units for Layer2 and Layer3 handoffs.
Remotely supported to field based engineers/Technicians on port swaps and faulty ports at exchange DSLAMS and MDF.
Switching/Routing/Firewalling on multi-vendor platforms
Experienced troubleshooting Huawei DSLAM.
TDR tested and analyzed for DSL and Ethernet services, reports generating and addressing the problem to relevant team and troubleshooting accordingly.
Escalated the issue/fault as per priority and severity.
Liaised with service delivery and assurance team for regular updates.
Experienced in cabling, patching and installing rack mounting network equipment.
Assisted junior staff where required.
Conduct research on emerging technologies in support of network and systems development.
Communicated to customers in a easy manner about investigation process and fault progress.
Supported and Troubleshot Home based DSL broadband and premium SHDSL and Ethernet services while on site as well as remotely.
Followed up with external vendor or extended carrier partner for fault resolution.
Dicksmith Electronics Jul 2007 - Jan 2008
Network Support Engineer
Provided first point of contact to Dicksmith store based users and stake holders, providing NOC/Service desk level 1 support, generating incidents and requests, monitoring national network alerts and generating reports.
Working on alerts and try resolve at first point of contact, responding to customers as per priority and severity, escalating promptly as required.
Managed ongoing scheduled maintenance and unplanned maintenance and providing customer constant updates during outage window.
Liaised with field engineers for fault troubleshooting, coordinating with carriers or vendors and providing status updates internally and to customers.
Troubleshot PSTN, DSL, broadband, Point Of Sale, Internet, VPN,and MPLS, ISDN/PRI faults.
Managed workstations, printer and onsite server troubleshooting issues.
Followed standard procedures and escalation matrix for unresolved faults to appropriate team with in the SLA.
Liaised with carrier partners for fault investigation through resolution.
Managed Phone Average Queue Time (Responsiveness).
EDUCATION
Bachelors of Science in IT
Certifications and Training:
A+ Networking Certification.
CCNA (Routing and Switching).
CCNP (Routing and Switching).
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