Sales Customer Service

Jolene H. Morrell

**** * ******* **.

Gilbert, AZ 85234

Mobile: 602-***-****

Email: **************@*****.***

Summary of Qualifications

Energetic and experienced business professional who has led new sales and been “Rookie of the Month”. Self-starter with the ability to make cold calls and gain customer access. An accomplished professional who can turn business opportunities into sales revenue.

Education

Arizona State University – Tempe, AZ June 2000

BS in Business/Entrepreneurship with Concentration in Sociology

Computer Skills Proficient in Microsoft Office Suite including Word, Outlook, EXCEL, Works, Power Point. Excellent oral, written, and presentation skills

Work Experience

J&M Household Services May 2002-Present

Owner and Operator

Owner and operator of a residential and commercial cleaning service in the greater Phoenix metro area. Built cleaning service organically, utilizing excellent operational, marketing and business acumen.

Provided continued high level quality service with integrity, and reliability to exceed customers’ needs.

Fourteen-year business operated under impeccable professionalism and robust customer service commitment ensuring business growth with minimal customer turnover.

Able to support and maintain a stable client portfolio of 120 clients through economic downturn by working with customers

Self motivated employee with high work ethics, performed services without any client supervision.

Proven organizational skills through geographical business routing: reduced travel, to ensure show rate and timeliness, Advanced computer skills utilized in managing and monitoring and tracking business

Innovex Inc.: Janssen Pharmaceutical Contract Sales Force February 2002 – May 2002

Sales Representative

Concentrated in Gastrointestinal and Antifungal markets gaining sales access to PCP and IMs

Maintained excellent working relationships with established physicians assuring continued sales

Delivered sales presentations to physicians effectively and accurately

Maintained current knowledge on medical literature and health industry market needs

Contract prematurely terminated

Super CO: Specialty Products September 2001 – February 2002

Territory Manager for Phoenix Valley

Sold chemical and industrial products to an existing clientele and effectively developed new business opportunities.

Accountable for 250 clients receiving product on a monthly basis Gained new sales, and maintained goals for current business base.

Created new reports that accelerated access to new clients and business.

Became familiar with diverse cultures and personalities being able to understand client’s needs and recommend appropriate solutions, Awarded Top Sales Person during the first Three Rookie Months after meeting 140% of quota.

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