IT Support Specilaist

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ISTORY

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PROFESSIONAL

SKILLS

WORK H

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WILLIAM M COOMBS JR

**** ******* **., *** *****, CA 92110

Home: 619-***-**** - *******@*******.***

UMMARY

IT Support Specialist with technical and troubleshooting repair expertise. Team player

who is flexible, reliable and adaptable to dynamic environments.

Award-winning customer support professional who has advanced quickly in all

positions. Motivated to perform at peak levels and meet company goals.

Customer service expert Proficient in hardware diagnostics and

Analytical and critical thinker replacement

Skilled in TCP/IP and WAN Experience with remote PC assistance

Continuing education in CompTia Able to effectively communicate with all

Security Plus levels management and employees

CompTia A+ Certified

CompTia Network + Certified

IT Support Specialist

Intelicare Direct – San Diego CA

Provide support for end- user workstations issues such as, performing needed

maintenance, Clearing virus and malware, adding newly implemented applications,

enabling printers and all desktop related issues.

Set up and manage all email and accounts used by end-users Set up active directory

accounts Provide support for printer and all networked devices Configure and

program building access ID badges Maintain inventory for IT hardware and software.

Installed software, modified and repaired hardware and resolved technical issues.

Managed call flow and responded to technical support needs of customers.

Demonstrated professionalism and courtesy with customers at all times.

Followed up with clients to ensure optimal customer satisfaction.

5 years of technical support experience.

Printer Technician

Insight – Baltimore, MD

Provided technical, operations, and training support to PC users either by telephone

or on-site relative to desktop hardware and software packages Contributes to team

effort by accomplishing related results as needed.

Working knowledge of LAN, WAN and telecommunications technology Able to

handle multiple, high priority projects with a keen attention to detail.

Assigned to Auxilio Print Services for client Johns Hopkins Hospital Responsible

for providing printer support services to hospital and corporate staff Provided

technical, operations, and training support to users by conducting training classes as

needed.

Managed service calls and coordinated repairs for designated groups Managed

procurement of printer supplies and maintaining appropriate stock levels.

Maintained high departmental standards for quality and productivity metrics.

Compiled and accurately entered electronic data.

Assisted customers with order placing.

Licensed Commercial Driver

MBC Transportation – Baltimore Maryland

Transport various repaired equipment from Sears Service Centers to Sears Outlet

Stores Provide prompt and courteous service to our residential and commercial

accounts Verify the unloading of shipments to avoid employee theft and fraudulent

claims of missing product Review invoices with customers and obtain shipper and

receiver authorizations /signatures Maintain trip logs reflecting customer locations

and distance traveled and fuel costs Coordinate vehicle inspections and repairs and

troubleshoot vehicle malfunctions on the road Maintain safe vehicle and conditions

in compliance with company and highway regulations Load and unloading of

product at warehouse using a pallet jack and forklift.

07/2003 to 03/2008Outdoor Lighting Refurbisher

Baltimore Gas and Electric Company – Baltimore Maryland

Tested, adjusted and repaired mercury-vapor, fluorescent, electric-arc, and

incandescent luminaries in shop Executed daily disposal of hazardous waste Tested

and examined components to determine need for repair or replacement, using electrical

testing devices, such as test lamps, voltmeter, Hi-da-lyzer and Variable

Autotransformer Repaired and replaced broken connections, cracked insulators and

other electrical components Tested repaired fixtures and regulated adjustable

components until they met operating specifications Implemented training programs

and trained contractors and new employees in refurbishing operations as specified

Responsible for warehouse organization and maintenance Managed inventory and

procurement to accommodate lighting services.

Military Service

United States Marine Corps

Honorable Discharge.

EDUCATION

High School Diploma:

Cardinal Gibbons High School - Baltimore Maryland

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