Medical Customer Service

SHEILA MARIE SUPANG BONGO

Unit ***B Field Residences Bldg. 7, Dr. A. Santos Ave., Brgy. San Dionisio

Parañaque City

Email Address: *****************@*****.***

*********************@*******.***

Contact Number: +639*********

CAREER OBJECTIVE:

Highly motivated and dependable professional with extensive experience performing diagnostic procedures in a variety of settings. Versatile and detail-oriented with excellent communication, teamwork and interpersonal skills. Proficient user of radiology information system and hospital information system.

QUALIFICATION:

BACHELOR OF SCIENCE IN RADIOLOGIC TECHNOLOGY

Universidad de Zamboanga

Zamboanga City, Philippines

SY 2005 - 2009

REGISTERED RADIOLOGIC TECHNOLOGIST

Passed the Radiologic Technologist Licensure Examination

Issued by: Professional Regulation Commission

License No: 0007861

Expiration Date: April 5, 2018

WORKING EXPERIENCE:

NAJRAN ARMED FORCES HOSPITAL

Ministry Of Defense

P.O Box 1002 Najran, Kingdom of Saudi Arabia

Brief Description of the Hospital:

Najran Armed Forces Hospital (NAFH), is a 160 bedded capacity tertiary hospital under Ministry of Defense that aims to provide medical and healthcare support to the Saudi Arabian Armed Forces and their dependents during time of war and peace, and to collaborate with other health care institutions within their catchment areas in providing advanced medical care and participating in national/regional emergencies.

Job Title and Duration:

MRI TECHNICIAN/X-RAY TECHNICIAN

June 16, 2012 – June 15, 2016

Duties and Responsibilities:

MRI TECHNICIAN:

Ensure the safety of the patients, staff and visitors who come in contact with the powerful magnetic field of a MRI scanner.

Performs MRI examinations according to agreed policies and procedures.

Performs special MRI procedures.

Undertakes training in special MRI procedures as required by the department.

Participates in the departmental schedules to include working single-handed on call outside normal working hours.

Organize daily workload, check in and screen patients, verify lab work, communicate with RN's regarding patients, coordinate with radiologist on scanning protocols and assist clinicians with procedures.

Utilize a clinical GE MR Optima 450 W 1.5T MRI machine, transfer

images to PACS.

Inject contrast media under the guidance of radiologist.

Set appropriate technical parameters, operate MRI scanners and related equipment, and observe image data on computer monitors during scans.

Guide and monitor patients during scans that may take up to 90 minutes to complete.

Scope of responsibility includes patient safety, staff training and equipment stocking and maintenance.

Routinely check scanners and related equipment.

Proactively anticipated needs of clinicians during procedures to maintain efficiency and patient satisfaction.

Operated computers to track patient workflow, perform x-rays and PACS.

Working knowledge of Radiology Information Systems and PACS.

Educate new staffs.

Participates in Continuous Quality Improvement and Patient Safety improvement activities.

Participates in Continuous Quality Improvement and Patient Safety system control activities

Participates in Continuous Quality Improvement and Patient Safety staff development activities.

Participates in Infection Control and Fire and Safety of the hospital as department representative.

Radiology Department’s Safety Liaison.

Assisting and supporting the Safety & Environment Protection Department and to the Chairman of the Hospital Safety Committee in implementing the Occupational Health and Safety Programs of the Hospital in accordance with the provision of the standard.

Ensure that the Department/Unit assigned is following the legal and other requirements related to Health and Safety that is applicable to Najran Armed Forces Hospital.

Liaise Safety and Environment issues to the Safety & Environment Protection Department.

ADMINISTRATIVE:

Ability to operate word processing equipment, dictation and transcription equipment, and other equipment as specified.

Return dictated reports in printed or electronic form for physicians' review, signature, and corrections, and for inclusion in patients' medical records.

Review and edit transcribed reports or dictated material for spelling, grammar, clarity, consistency, and proper medical terminology.

Perform data entry services and data retrieval when required.

Perform monthly statistics for the department.

X-RAY TECHNICIAN:

Performs diagnostic procedures on patients to meet the established practice parameters and standards of care, including:

Proper positioning/centering of part/patient.

Proper technical factor selection.

Proper image/patient identification.

Proper professional patient care and assessment.

Proper protection provided for patients and staffs.

Proper documentation maintained.

Adheres to medical and surgical asepsis and standard precautions as

required per procedure.

Performs mobile and surgical procedures to assist with patient diagnosis in the surgical suites and patient’s room.

Performed office clerical duties – Registered patients, managed scheduling, maintained and documented records related to patient’s conditions.

Obtain quality diagnostic radiographs as requested by physician.

Log completed radiological procedures. Complete paperwork accurately and on time.

Identify and file reports as required.

Request, retrieve and track files to and from other departments.

Maintains an up-to-date knowledge of current developments and new techniques in radiology and imaging.

Assisted junior staff with new equipment by providing them with a detailed demonstration.

Understands and uses PACS systems.

PROSER HEALTH SERVICES INC. - THE MEDICAL CITY

Units 03 & 04, 6th Floor, Tower 3, Rockwell Business Center, Ortigas Avenue, Pasig City, Philippines

Brief Description:

The Medical City (TMC), a tertiary healthcare facility and JCI accredited hospital owned and operated by Professional Services, Inc. (PSI). TMC also serves as the hub for a network of satellite clinics delivering a full range of diagnostic and therapeutic services to patients in Manila and select provinces. TMC’s aggressive national expansion strategy demonstrates a commitment to bringing its unique, world-class brand of health care straight to the communities of its patients.

Job Title and Duration:

RADIOLOGIC TECHNOLOGIST

December 27, 2009 – June 15, 2012

Duties and Responsibilities:

Assumes accountability for quality of care delivered to patients.

Maintain confidentiality of patient’s illness and care.

Maintains clean and safe environment.

Prepare and assist doctors in ultrasound procedure.

Perform independent radiologic procedure.

Uses safety measures and protection devices to comply with government regulations and to ensure safety of patient and staff.

Prepares patients for radiologic examinations and produce x-ray films as instructed by the physician.

Obtain quality diagnostic x-rays and properly label films.

Explain procedures and observe patients to ensure safety and comfort during procedure.

Position imaging equipment and adjust controls to set exposure time and distance according to specification of examination.

Perform administrative duties such as coordinating purchases of supplies and equipment and preparing work schedules.

Accept patients and explaining process of procedures.

Carry out radiographic tests utilizing particular low dose methods, positions patients, choose and place technical factors and regulate equipment factors considering the physical distinctions in patients and create exposures essential for requested process.

Follow and keep records of protective maintenance, equipment service call, and quality control measures.

Perform clerical tasks related to patient chart documentation, radiology files and billing records.

Machine Handled:

G.E MRI Machine (1.5 Tesla)

Medrad Power Injector

G.E Digital X-ray Machine (Ceiling Mounted)

G.E. Silhoutte X-ray Machine

Apollo Fluoroscopy Machine

DEXA Machine

Visitor T30 DR (Digital Portable X-ray Machine)

Siemens Mobillette (Digital Portable X-ray Machine)

CAT Portable X-ray Machine

Agfa CR 85-X Cassette Buffer

C-Arm Siemen Machine (Operating Room)

MRI Cases Handled:

Head, Neck, Brain, Spine (Orbit, CPA, Temporal Bone, MRA, Multiple Sclerosis, Epilepsy, Pituitary, Stroke, Cervical Spine, Thoracic Spine, Lumbar Spine, Sacroiliac Joint)

Musculoskeletal Cases (Shoulder, Elbow, Forearm, Wrist, Hand, Hip, Thigh, Knee, Leg, Ankle, Foot)

Abdominal Cases (MRCP, Pancreas, Appendix, Abdomen, Liver)

Pelvis (Gyne, Scrotal, Fistula)

Chest ( Breast)

Cardiac MRI and Spectroscopy – Advance training

General X-ray Cases Handled:

All Head, Neck, Spine, Upper and Lower Extremities, Pelvic Girdle, Abdomen

SEMINARS/TRAININGS ATTENDED:

INFECTION CONTROL LINK

Najran Armed Forces Hospital

OPTIMA MR450w GEM: On-Site Training

Najran Armed Forces Hospital

Najran, Kingdom of Saudi Arabia

March 6, 2016 to March 8, 2016

BASIC LIFE SUPPORT (Provider Course)

Saudi Heart Association and American Heart Association

Expiry Date: February 10, 2018

OPTIMA MR450w GEM: On-Site Training

Najran Armed Forces Hospital

Najran, Kingdom of Saudi Arabia

April 19-22, 2015

DATA MANAGEMENT COURSE AND WORKSHOP

Najran Armed Forces Hospital

Najran, Kingdom of Saudi Arabia

March 25, 2015

QUALITY AND PATIENT SAFETY COURSE

Najran Armed Forces Hospital

Najran, Kingdom of Saudi Arabia

February 16-19, 2015

1st CONGRESS OF INFECTIOUS DISEASES AND INFECTION CONTROL

Najran Armed Forces Hospital

Najran, Kingdom of Saudi Arabia

January 28, 2015 to January 29, 2015

INFECTION CONTROL LINK HAND HYGIENE OBSERVATION TRAINING

Najran Armed Forces Hospital

Najran, Kingdom of Saudi Arabia

January 15, 2015

1st FAMILY AND COMMUNITY MEDICINE SYMPOSIUM

Najran, Kingdom of Saudi Arabia

October 16, 2014

RIS/PACS ASSOCIATE OF DIGITAL MEDICS

Najran Armed Forces Hospital

Najran, Kingdom of Saudi Arabia

July 1, 2014 to August 1, 2014

1st PRIMARY OPHTHALMOLOGY CARE SYMPOSIUM

Najran, Kingdom of Saudi Arabia

May 29, 2014

QUALITY SYMPOSIUM 2014 “NO Q WITHOUT YOU.”

Accreditation No: 41292

Najran, Kingdom of Saudi Arabia

April 2-3, 2014

INFECTION CONTROL COURSE

Accreditation No: 36701

Accredited by Saudi Commission for Health Specialties

Najran, Kingdom of Saudi Arabia

SERVICE INTERACTION SKILLS ENHANCEMENT WORKSHOP: MANAGING CHALLENGING SERVICE SITUATIONS

The Medical City

July 03, 2011

THE POWER OF SERVICE: CUSTOMER SERVICE FUNDAMENTALS

The Medical City

March 13, 2011

SUMMARY OF CAPABILITIES:

Capable of learning new motives, new patterns or combination of motives through experience and can exercise amount of independence and has confidence in the ability to work.

PERSONAL DATA:

Name: Sheila Marie Supang Bongo

Sex: Female

Date of birth: April 5, 1989

Age: 27 years old

Height: 5’0

Weight: 55 kgs.

Civil Status: Single

Place of Birth: Dimaluna, Ozamiz City

Citizenship: Filipino

Religion: Roman Catholic

Languages Spoken: English, Tagalog, Visayan, Arabic (Basic)

REFERENCES:

Dr. Jamal Saad

Radiology Department Head/Consultant Radiologist

Najran Armed Forces Hospital, Najran, KSA

Contact No: (07) 522-2244 local 26664/22202

Email Address: *********@*****.***

Lt. Col. Hannash Musa Al-Zahrani

Chief Technologist

Najran Armed Forces Hospital, Najran, KSA

Contact No: (07) 522-2244 local 23377/22202

Mr. Bermond Bayson

Clinic Manager

The Medical City-Cabanatuan

Contact No: +639*********

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