Customer Service Representative

Location:

Posted:

August 02, 2016

HERBY MONESTIME

EDUCATION

FLORIDA INTERNATIONAL UNIVERSITY, MIAMI, FL

Bachelor of Science in Electrical Engineering, May 2016

Minor: Mathematical Sciences GPA: 3.1 /4.0

Designed a system, as part of a group project, that detects hand gestures to allow for human-computer interaction

The design incorporates the use of multiple ultrasonic sensors to capture 3D sensing with low power consumption

Related Course Work

• Fields & Waves • Power Systems

• Signals & Systems • Network Security

• Filter Design • Digital Signal Processing

• Digital Electronics • Applied Software Techniques

ACTIVITIES

National Society of Black Engineers (NSBE) Sept. 2014- May 2016

Representative on the Council for Student Organizations Sept. 2014- May 2015

PROFESSIONAL EXPERIENCE

FLORIDA POWER & LIGHT, MIAMI, FL

Customer Service Representative, May 2015 – October 2015

Addressed customer service inquiries in a timely and accurate fashion

Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve customer complaints

Set-up and maintained FP&L accounts for customers across the state of Florida

MIAMI PARKING AUTHORITY, MIAMI, FL

Meter Technician, June 2011 – March 2013

Responsible for meter maintenance and repairs throughout the City of Miami

Performed technical work in all phases of installation, inspection, maintenance, and repair of a variety of parking meters and related mechanisms

Perform meter collection duties as needed

FLORIDA POWER & LIGHT, MIAMI, FL

Line Specialist Trainee, June 2007 – June 2009

Collaborated with Line Specialist crews to assist in repairs during outages

Performed daily inspections and monitored FP&L tools and equipment to ensure compliance with safety protocols

Completed a 600 hr. program in Electrical Line Service and Repair

ADDITIONAL SKILLS

Software: Microsoft Office Suite (Advanced), Multisim (Intermediate), PSPICE (Intermediate), AutoCAD (Intermediate), MATLAB (Basic), Java (Basic)