Customer Service Manager

Joshua DeLuca

**** * ********** **** *** #****, Tempe, AZ 85281

480-***-**** ***.******@*****.***

Seeking a position Network Technician to apply and enhance my skills in the electronics/telecommunications industry .

Education & Skills

Arizona State University: BS in Physics 2014

Experience in configuration and installation of switches for enterprise networks.

Seasoned in network and electronic troubleshooting.

Excellent customer service and interpersonal skills.

Knowledgeable in the IETF, IEEE standards.

Well adept at writing reports and recording data on testing techniques in the laboratory setting.

Understanding of C++ & VHDL for PCB/FPGA configuration.

Clean driving record.

MS office proficient.

Work Experience

Network Installation Technician: Virtual Tech LLC (6/2015 to present) Troubleshoot and install POS and peripheral devices to enterprise networks across Arizona on a contract basis.

Research Aid: (9/2013 to 4/2014) Assist faculty and PHD candidates in assembling and debugging scientific test circuits for research purposes.

Server: Roka Akor (12/2012 to 10/15) – guest relations/ FOH payroll.

Restaurant Manager: Peter Piper Pizza (2007 to 2012) Diagnose and repair down redemption machines. Maintain appropriately stocked redemption inventory at all times. Schedule and lead teams while managing P&L's/corporate communications. Train management staff for surrounding locations. Adhere to strict cash handling procedures. Solve guest and employee disputes.

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