Customer Service Developer

WILLIAM H. GONZALEZ

Email: ********************@*****.*** Phone: 971-***-****

I enjoy working with people. I have dealt with customer service inquiries and used ingenuity to find solutions. I am a problem solver. I am a reliable, punctual and motivated individual always looking to achieve the best for my customers and employers. I am a team player. I am bi-lingual (English and Spanish). I have more than 20 years of experience dealing with client support and client information. I have advanced technical skills and I am great as a SQL/Oracle Data Base programmer.

Experience

Insurance - Customer Support and Customer Service in claims, sales, billing, maintenance of client’s portfolios, IT work, computer clerk, data entry, sales, managerial work, visited clients about policies and followed up on issues for support of a small insurance business.

Software Developer - Program applications for insurance in Basic Four and IBM System 36, Coffee Agent Software Package, Invoice Discount Software Package, maintain and update software for company’s information with Oracle Forms and Oracle Reports, develop/maintain Check Validation Software Module with Oracle Forms and Oracle Reports. Programmer – Design work, documentation, program scripts for processes, SQL Queries, Pascal Routines, ETL work, Data Where housing, PLSQL-Procedures, BBJ Programs, RPG-Programs for Insurance, FoxPro Coffee Agent Module, Basic Four Business Basic Insurance Maintenance, developed and audited system for deleted data and changes to the database tables. Programmed reports on demand in PDF and other formats. Web Developer- Maintain and update PLSQL-Toolkit Module for clients, developed new system in PHP and programmed remotely part of an intranet module in APHP – Maintenance on Drupal and changes to client’s software in PHP and JavaScript.

DBA – Installation of the database, starting and stopping the database, maintenance of storage, user’s tables, indexes, stored procedures, stored function, stored packages, triggers, auditing, webserver, and creating and updating SQL/PLSQL code. Etc.

Other Work – Costumer Service, Supermarket stocker, fast food restaurant rotating jobs. Employment

Order Processing Agent for Randstad Portland, Oregon 03/16-06/16 Internship at PSU on web Development

Web Developer- OIT Office Academic and Research Computing Portland, Oregon 2013-2014 Remote Work for Digidata/Infocheque Portland, Oregon 2012-2013 Programmer/Developer-Digidata/Infocheque Guatemala City 1994-2012 Software Developer-Anticipos Guatemala City 1993-1994 Van Produce, Burger King, Fred Meyer, Forest Service: Forest jobs, Insurance: sales and Admin, Computer Clerk, Office Clerk, Computer Programmer 1980-1993 Education

Computer Information Systems Portland Community College 03/15 – 06/20 Recognition Award - Programmer/Web Developer

Scholastic Achievement - Honors List

Computer Science (81 credits) Oregon State University 04/88 – 06/89 Scholastic Achievement Award 09/85 – 01/86

General Studies MT-Hood Community College 04/85 – 01/86 General Studies Lane Community College 10/80 – 01/81 SPECIAL TRAINIING

Datum Oracle Administration I

Datum Oracle Administration II

Seminar in Practical Matters of Administration

Dale Carnegie Course

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