Customer Service High School

SERRENA TAYLOR

*** ******** ****** ***.***

SAN FRANCISCO

CA

94103

***.************@*****.***

Tel: 415-***-****

Personal Statement

My objective is to attain employment and secure a full time position. I would like to learn all that I can and use the acquired knowledge to become more of an asset to my employer. I am a dedicated Security Officer with more than 5 years experience. Extensive skills in Customer Service, Communication and Problem Solving. I am self motivated and I will take the initiative required to get the job done to the satisfaction of both the client and my employer.

Work Experience

Healthcare Security Officer (Aug-2015 - Present)

ALLIED BARTON SECURITY SERVICES, 2540 N 1ST ST. SUITE 101 SAN JOSE,CA 95131 Responsible for the safety of staff, patients and visitors of San Mateo Medical Center Ensured a safe environment by making constant patrols and communicating with the staff at assigned post. Used effective communication with patients and visitors to ensure that the policies and procedures of San Mateo Medical and its staff were respected and adhered to.

SECURITY GUARD (Aug-2014 - May-2015)

AT&T PARK, 24 WILLIE MAYES PLAZA SAN FRANCISCO, CA 94106 Performed property and body searches to ensure the safety of staff and guests at AT&PARK. Ensured the safety of guests and staff by conducting constant patrols and serving as a visual deterrant to any potential breech of park rules and regulations. I used effective communication to problem solve and prevent the potential harm of staff and/or guests. EVENT SECURITY (Feb-2013 - Present)

NES WEST, 4231 PACIFIC STREET SUITE#1 ROCKLIN,CA 94677 I conducted both body and property searches at exterior and interior entrances/exits as assigned. I maintained access control by securing assigned zone and assuring that the public did not breech the safety and privacy of the client/clients. Ensured the safety of the public by securing potentially hazardous areas by serving as a visual deterrent. Used effective communication when vocalising instructions. SECURITY GUARD (Mar-2013 - Apr-2013)

PRESTIGE SECURITY, 1040 KOLL CENTER PARKWAY SUITE# 100 PLEASANTON,CA Maintained the security of the tenants and guests of Bethel Towers Retirement Center by monitoring all entrances and exits via CCTV and electronically controlled gates and doors. I conducted hourly foot patrols; floor by floor and door by door to ensure that tenants were safe and that any hazards or potential hazards were noted, secured, and reported. Education

HIGH SCHOOL DIPLOMA

WYANDOTT HIGH SCHOOL, KANSAS CITY, KANSAS

(Sep-1991 - Jun-1995)

I have a basic High School education. I attended the Laney College Culinary Arts Program briefly before moving out of the area. I have over 15 years of Customer Service experience and I am experienced in almost every area of Security. Skills

A clear and confident telephone manner.

Ability to communicate effectively with a wide range of customer. Proven aptitude for dealing with customer complaints. Dealing with customers Face to Face

Knowledge of all relevant legislation, policies and practices. Physically fit and able to lift and move care patients adequately. Compassionate and understanding as well as possessing cultural awareness. References

References

References available on request.

Contact this candidate