Sales Technical Support
Resume:
ANTONIO S. CATANZARITI, SR.
BLACKWOOD, NJ 08012
OBJECTIVE: To utilize many practices and experiences in Information Technology Support
EDUCATION: Data Center Support, The Chubb Institute-North Brunswick, NJ, 1998
TECHNICAL
EXPERIENCE: SOFTWARE:
Microsoft Office, SQL, Backup Exec 9.1, Acorde, Stellent, eCapture, Oracle, Legato and OnBase
OS:
Windows 98, Windows ME, Windows 2000, Windows 7, Windows 8, Windows 10, Netware 3.12, Administration (server & client).
HARDWARE:
CANON, FUGITSU and KODAK scanners
CERTIFICATIONS:
EMC Pre Sales Certification, Stellent IBPM Certification, Optika FP Multi / Report, Certification, Acorde 4.0 Certification, Legato Sales Content Management, Legato Sales Availability, Legato Sales Messaging, Legato Sales Information Protection, EMC SE Accreditation Clariion Specialist, EMC SE Accreditation Content Addressed Storage Specialist, EMC SE Accreditation Network Attached Storage Specialist, EMC SE Accreditation Information Management Enablers Specialist, EMC SE Accreditation Information Management Specialist
WORK
EXPERIENCE: System Engineer, MTS Software – Moorestown, NJ, 2006-June 2016
Provide Customer’s Technical Support via Telephone, VPN and On Site Service;
Provide support for over 250 user Oracle and OnBase Systems in County Government Agencies; Delaware County
Install and Support Windows 2000, Windows 7, and Windows 8 Workstations;
Write Query’s Against SQL 2000, SQL 2003, SQL 2012, and SQL 2014 Database;
Installed and configured OnBase web based client workstations
Install and Train Users on Legato Products (email Xtender, Disk Xtender, Application Xtender), OnBase Software.
Installed and Configured IIS Server for Stellent Web clients
Setup and Configure Canon, Fujitsu and Kodak scanners;
Install Computer Hardware such as SCSI, IDE and Adrenaline Interface Cards;
EMC Pre Sales Certification, OnBase Introduction to Installation Certification
Stellent IBPM Certification, Optika FP Multi / Report Certification, Acorde 4.0 Certification, Legato Sales Content Management, Legato Sales Availability, Legato Sales Messaging, Legato Sales Information Protection, EMC SE Accreditation Clariion Specialist, EMC SE Accreditation Content Addressed Storage Specialist, EMC SE Accreditation Network Attached Storage Specialist, EMC SE Accreditation Information Management Enablers Specialist, EMC SE Accreditation Information Management Specialist, and OnBase Introduction to Installation Certification
System Engineer, Fellowship Software – Mount Laurel, NJ, 1999-2006
Provide Customer’s Technical Support via Telephone VPN and on site Service;
Provided Level I and Level II Support to over 300 high end Document Imaging; installations in the US, Canada and Mexico.;
Provide support for over 250 user Stellent System in County Government Agencies; Delaware County & Montgomery County
Have been involved in getting Government Agencies DARM Certified;
Install and Support Windows 2000 and Windows XP Workstations;
Installed and Configured Document Imaging Servers, configured RAID 5, set up back up sets for disaster recovery;
Installed and configured SQL Server 7.0, 2000 and SQL Server 2003;
Installed and configured Microsoft 2000 & 2003 Server software;
Set up users and user security in Microsoft Active Directory;
Write Query’s Against SQL 7.0,SQL 2000 and SQL 2003 Database;
Install and Train Users on Legato Products (email Xtender, Disk Xtender, Application Xtender );
Installed and configured 500 user EmailXtender Systems both on site and via VPN;
Installed and Configured IIS Servers for both Stellent and Legato Products;
Configured System Security for both Stellent and Legato Products in Microsoft Active Domain;.
Setup and Configure Canon, Fujitsu and Kodak scanners;
Install Computer Hardware such as SCSI, IDE and Adrenaline Interface Cards;
Computer Technician, United Parcel Service - Edison, NJ, 1998-1999
Provided Customers Technical Support via Telephone and Field Service;
Troubleshot PC problems;
Installed and Supported Windows 95, Windows NT, Rumba, and OS2 systems;
Scheduled Installations and Upgrades through Yosemite for All Systems and Communication Equipments.
Setup and Supported Novel Servers and Clients;
Maintained Security Policies for All Users.
Operation Supervisor, United Parcel Service - Secaucus, NJ, 1991-1998
Supervise twenty-six drivers in a package processing environment
Dispatched up to 26 Pick-up Routes Daily;
Trained and Evaluated Employees on Job Methods;
Emphasized Production and Job Quality;
Motivated and Maintained Open Communication with Union Employees and Shop Stewards;
Trained Others in Using Bar-Code Scanning Equipment, Emphasizing Accuracy;
Led Daily Pre-work Communication Meeting For Work Groups;
Established Short and Long Term Management Plan.
REFERENCES: Available Upon Request
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