Manager Supervisor
Resume:
Joao Emanuel Rendón Alponte
January **th, **** (*0years old),Single
ID Number: 43328076
Mz. C, Lote 9, Villa Club 2, Carabayllo, Lima, Perú
***********@*****.***
Proactive, responsible, respectful and dedicated to teamwork. Social media specialist. Tech Support Supervisor, Customer Attention Supervisor, router, networking and Internet connectivity expert. Communicator, teacher, interpreter, English/Spanish instructor, musician, translator and Administrative worker.
Work Experience
Graña y Montero
(Construction)
English Program Instructor
dic 2014 - aug 2016
Peru
-English Program instructor to GyM Staff of Engineers in Red Vial 5 – HuachoPativilca Highway. Translation of civil construction documents and normative documentation. ConsecutiveI nterpretation with the General Manager.
-Studies and knowledge of volumen tables and metering system.
-Chief of Staff Replacement and Socio-Labour Monitor Replacement. Fulfillment of Hours per Worker Payroll, correspondent to RCC and RCO workers. Documentation management and filing. Hours per Worker Data Form management and general documentation management.
Interpretia, by Mego Networks
(Tele- communications)
ConsecutiveInterpreter
jun 2014 - nov 2014
Peru
-Consecutive interpreter for the Government of California. Bilingual support, experienced in Banking, Minig, Insurance, Trial Asessment, Medical and Government Enrolling (Food Stamps, MediCare, etc.).
GSS (Global Sales Solutions)
(Internet)
British Telecom Tech Support Supervisor
feb 2013 –set 2014
Peru
-Tech Support and Internet Support Supervisor, Customer Attention, BackOffice and Internet Distributors Support. CMS Avaya Supervisor reports creation. Verification of breakdowns, supervision of major cases, critical customers attention, optimization of attention time.
GSS (Global Sales Solutions)
(Internet)
British Telecom Tech Support Agent
feb 2012 –feb 2013
Peru
-Internet and Tech Support Agent, router configuration (Thomson, Vigor, BT Micro), IP Openings, VoIP Telephone Lines, DSLAMs, Internet breakdowns, Internet domains breakdowns, email breakdowns and configurations, domain registers, DNS activations, Fixed IP, Bilingual Support
SyT Soluciones Innovadoras Técnicas
(Internet)
Digital News Reporter
sep 2011 - ene 2012
Spain
-Digital Community Manager (Facebook, Twitter and Blogspot accounts for a Spanish Business). English to Spanish translations.
IEP Karen Horney
(Education)
Teacher
feb 2011 - dic 2011
Peru
-Communication, Language, Literature, History, Philosophy and PsychologyTeacher
ISTP Amauta
(Education)
Professor
ago 2010 - mar 2011
Peru
-Marketing, Assertive Communication and Thesis Preparation Professor (College Level)
IEP Regina Pacis
(Education)
Teacher
feb 2010 - dic 2010
Peru
-Communication, Language and Literature Teacher
IEP Don Bosco - Salesianos Callao
(Education)
Teacher
mar 2009 - feb 2010
Peru
-Communication, Language and Literature Teacher
IEP Friederich Gauss
(Education)
Teacher
ene 2008 - dic 2008
Peru
-Communication, Language and Literature Teacher
IEP PJ La Victoria
(Education)
Teacher
feb 2007 - dic 2007
Peru
-Communication, Language and Literature Teacher
IEP Don Bosco - Salesianos Callao
(Education)
Teacher
abr 2005 - nov 2005
Peru
-Music Teacher and Orchestra Director
Studies
Inca Garcilaso de la VegaUniversity
Graduate in Education, Valedictorian
ago 2005 - dic 2009
Peru
Education
University GPA: 3.71
ICPNA
English TeachingDegree
ene 2004 - abr 2006
Peru
English as a Foreign Language
College GPA: 3.93
National University of Callao (Unfinished)
MechanicalEngineering
ago 2002 - dic 2004
Peru
Mechanical and FluidsEngineering
University GPA: 3.72
AcquiredKnolowedge
English: Almost Native
Portuguese: Very Basic
German: Basic
Microsoft Office: Advanced
Data Bases: Intermediate
Programation: Basic
Graphic Tools: Basic
Management Software: Intermediate
Networking, Connectivity, Internet – FTP Servers – E-Mail SMTP, POP3, Microsoft Exchange – TCP/IP Protocols – Router Configuration – VoIP Configuration
Data Bases – CMS Avaya Supervisor
Costs and Budgeting (Manager’s Course)
Volumen Tables and Metering System (Manager’s Course)
Preventive Security: Fire Emergency, Road-Safety Education, Natural Disasters Prevention
DocuemntTranslation
ConsecutiveInterpretation
Teaching English as a Foreign Language
Recomendations
Walter Guardia
Was my boss atGSS - British Telecom Tech Support Supervisor
Supervisor of Front EndCommunications
e-mail: ********@********.***
Mobile Number: 51-995******
Gabriel Bedón Reyes
Was my boss at GSS - British Telecom Tech Support Supervisor
Tech Support Supervisor
e-mail: ******@********.***
Mobile Number: 51-975******
Daniel Zegarra Chaparro
Was my boss at Graña y Montero – English Program Instructor
General Manager of the Project
e-mail: ********@***.***.**
Mobile Number: 51-943******
Fanny Sarmiento Fernández
Was my boss at Graña y Montero – English Program Instructor
General Administrator
e-mail: **********@***.***.**
Mobile Number: 51-965******
Ronald Sánchez Mesías
Was my boss at Graña y Montero – English Program Instructor
Chief of Staff and Human Resources
e-mail: ******.*******@***.***.**
Mobile Number: 51-992******
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