Tier 1 Computer Facilities Technician
Resume:
Myshawne Stallings
Woodlawn, Maryland, 21207
*****************@*****.***
WORK EXPERIENCE
Morgan State University: School of Business & Management Baltimore, MD
Tier 1 Computer Facilities Technician Mar 2015 – Present
Oversee the daily performance of computer systems.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Fridays Towson, MD
Server Jan 2015 – Mar 2015
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes.
Take orders from patrons for food or beverages.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
EDUCATION
MORGAN STATE UNIVERSITY Baltimore, MD
Information Systems & Sciences Candidate, Expected graduation, Dec 2016
Object-Oriented Programming for Business Application
Data Communication & Networks
Object-Oriented Systems Analyst & Design
Philosophy Ethics & Values
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