Suzi W. Surface

**** ******* ******

Encinitas, CA 92024

Tel: 760-***-****

E-mail: acvyou@r.postjobfree.com

Introduction: From 06/03 to 11/11, relocated to Bangalore, india. On 12/11, permanently returned to the U.S.

Summary: • Surgery coordinator between hospitals, doctors, and patients

• Patient advocate

• Cross-cultural trainer

Education:

11/90 Coleman College, San Diego, California

B.S. Computer Information Science. Magna Cum Laude.

06/86 National University, San Diego, California

B.B.A. Accounting. Magna Cum Laude.

Certificates: Medical Terminology Certification; Adult, Child, and Infant CPR for Healthcare Providers Certification; AED Essentials Certification.

Experience:

04/08 - 09/10 Cross-Cultural Trainer

Siksha Training and Development, Bangalore, India

Trained IBM, India, staff in preparation for working in the U.S.

03/08 – 04/08 International Patient Care Coordinator (Bangalore Contact) / Patient Advocate

Medical Tourism Corporation, based in Plano, Texas

Sent quotes to inquiries about surgeries abroad

Contacted patients worldwide about surgical procedures

Answer patient questions concerning surgeries

Maintained patient engagement logs

Visited patients in hospitals in India

Worked India, U.S., or U.K. hours, as needed

07/03 – 12/08 Medical Volunteer

Bangalore, India

Worked alongside doctors and nurses, administering polio droplet vaccinations and checking children’s general health.

10/02 - 06/03 Surgery Coordinator / Front and Back Office

Advanced Cardiac Care Center, Del Mar, California

Conducted treadmill testing

Conducted EKGs

Scheduled patients for surgical or non-invasive procedures

Coordinating with hospitals and labs for tests

Pre-oping patients

Rooming patients, taking vitals, history and physicals

02/98 - 05/01 Surgery Coordinator

Pacific Coast Vascular Surgery (formerly McReynolds & Sedwitz Surgical Group), La Jolla, California

La Jolla Cardiovascular and Thoracic Surgeons, La Jolla, California

For both offices:

Pre-oped patients, including explaining step-by-step procedures to patients and family members, managing the signing of all consents and paperwork,arranging surgery time, setting up lab tests and blood donations, and arranging for all equipment required in the operating room

Obtained pre-aurthorization for surgical procedures, radiological studies, laboratory tests, diagnostic studies, pre-surgical tests, etc.

Managed day-to-day functioning of clinic

Arranged schedules for 4 – 7 doctors, simultaniously

Scheduled all radiology and special procedures

Trained employees

Coordinated operating room schedules with doctors, patients, and hospitals

The contact person between doctors, patients, and families

10/97 - 02/98 Administrative Partner, Intensive Care Units

Scripps Memorial Hospital, La Jolla, California

Answered phones; contacted, greeted, and provided information to family members

Scheduled radiology and Special procedures

Retrieved chart information (lab reports, radiology reports, history and physicals, etc.)

Transcribed doctors’ orders into computer

Entered computer information for ordering labs, x-rays, etc.

Coordinated patient schedules, tests, and procedures

Performed 12 – lead EKGs

Helped nurses and doctors with bedside tasks

Admitted, transfered, and discharged patients, according to doctors’ orders

Trained employees

04/96 - 09/97 Surgery Coordinator

Scripps Memorial Hospital, La Jolla, California

Stayed in constant contact with 16 functioning ORs

Answered phones and intercom systems

Maintained surgical board with appropriate information

Directed correct personnel and doctors to rooms

Scheduled surgical and endoscopic cases

Worked with Anesthesia department to coordinate next day schedules

Contacted OR, Cardiac, and PACU staff for emergency cases

Coordinated and asssembled staff for Code and trauma calls

Sent apporopriate personnel to blood bank, lab, x-ray, and pharmacy

Sent for patients in a timely manner

Prepared and stamped surgery packets and charge sheets

Retrieved appropriate information from computer (lab results, history and physicals, etc.)

Trained employees

10/95 - 03/96 Volunteer, Post-Anesthesia Care Unit

Scripps Memorial Hospital, La Jolla, California

Entered the following on the surgery schedule: time patient arrived in PACU, patient’s identification number and medical record number, type of anesthesia, use of oxygen, name of overseeing nurse, and doctor

Entered patient’s, surgeon’s, anesthesiologist’s, and nurse’s names on overhead boards and computer

Ensured appropriate room assignments

Answered phones and ran errands

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