Executive Assistant Service Representative

DIANE F. BUCKLEY, CAP

*** *** ****, *****, ** ***25 412-***-**** *********@****.***

Profile: A resourceful and creative Executive Assistant skilled at managing resources and

ensuring assignments are completed on time and on budget while offering high level executive support. I offer total proficiency in running an office, have the capability to assess, prioritize, maintain confidentiality protocols and accept total accountability for performance.

Professional Experience

January, 2015 to present – JFC Staffing Company, Camp Hill, PA

Kelly Financial Services – January through April

Assisted during tax season worked with clients, scheduled appointments, administrative functions

Metro Bank – May to present

Provide administrative support, investigate suspicious activity using 8 to 10 software programs

July 2008 to October 2014 – Swann, Inc., Sewickley, Pennsylvania

Executive Assistant to President

Prepared itineraries for company President (and his family as needed)

Collaborated to arrange meetings with multiple Boards and Committees on which the President

serves and organize logistics

Ensured expenses were reimbursed, prepared & tracked invoices/expense reports

Developed contacts with potential business associates

Monitored Swann, Inc. & LS Group email accounts

Made travel arrangements (researched flights, train schedules, purchased tickets, arranged car services)

Modified shipping processes (FedEx or other) saving the company thousands annually

Screened and responded to calls and correspondence, reviewed for accuracy and grammatical accuracy and maintained phone log

Wrote checks and maintained spreadsheet for company accounts, prepared deposits

Worked with business managers/accountants providing information and paperwork as needed

Managed office operations & ordered supplies, organized and managed complete office remodel

Developed and maintained new filing systems

Initiated research for contact information, special projects, travel, etc.

Special projects - prepared and mailed 400 holiday cards annually, prepared and followed up on solicitation letters, reviewed old files and arranged onsite shredding for files to be discarded

Organized speaking engagements and ensured accuracy of contracts

Worked with HOF or NFL for special requests or projects (arrange appearances, radio interviews on very specific timetables, correspondence for lobbying on their behalf)

Completed monthly reports for LS Group (a newly formed company)

Diane F. Buckley Page 2

April 2005 to August 2007 – Florida Cancer Specialists, Fort Myers, Florida

Executive Assistant to CEO / Director of Patient Business Services

Generated month end reports, composed correspondence, prepared meeting materials and travel arrangements,

organized office activities for special events

Developed, updated and maintained reports, reviewed for accuracy

Created job descriptions, and increased proficiency with internal processes

Managed director’s Outlook calendar and e-mail, confidential documents

Supervised staff, completed performance evaluations and modified evaluation process

Contributed to implementation of new billing system, completed time-sensitive

special projects and researched essential factors to this process

April 2004 to April 2005 – Adams Homes, Fort Myers, Florida

Executive Assistant and Lot Acquisition Assistant

Prepared monthly projection/actual reports

Created and updated Excel spreadsheets

Reviewed and wrote contracts, prepared correspondence and ordered surveys

Researched properties, recorded legal documents

Interacted with attorneys, realtors, city and county personnel

October 2001 to April 2004 – PersoNet Staffing, Fort Myers, Florida

Executive Assistant/Administrative Coordinator

Prepared correspondence for President, meeting minutes

Collaborated on marketing and advertising campaigns, prepared and submitted weekly

advertisements, resolved problems with clients on a regular basis

Processed and distributed payroll and invoices, calculated bill and pay rates, assured

compliance with court ordered garnishments

Provided employee health and benefit information, processed workers compensation

and unemployment claims

October 2000 to September 2001 – Coverall Cleaning Concepts, Fort Myers, Florida

Account Service Representative

Managed 175 accounts monthly, supervised franchise owners, their staff and

business practices

Coordinated customer walkthrough of facilities and inspected services to ensure

compliance with contract, provided resolution for problems

Negotiated price changes and provided estimates for special services

Sold new accounts to franchise owners

EDUCATION

The Bradford School of Business, Pittsburgh, Pennsylvania

Indiana University of Pennsylvania, Indiana, Pennsylvania

Travel Education Center, Nashua, New Hampshire

Broward Community College, Fort Lauderdale, Florida

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