Customer Service Manager
Resume:
Robert Paul Michalowski
**** ****** **. ******, **. 89436
Qualifications: Recognized Expertise in Developing Effective Management Strategies.
Excellent Ability to Maximize Profits by Increasing Productivity and Controlling Costs.
Skilled Team Builder and Motivator of Accomplishment Driven Employees.
Dedicated Problem Solver with Excellent Customer Service Skills.
Computer Literate Using Microsoft Office and Windows Software.
Responsible for the Payroll, Human Resource and Safety issues for 65 direct reports and 350 indirect reports.
Experience: Driver Manager
ITS Logistics, Sparks Nv.
August 2016 – Present
Responsible for over 350 employees including 65 direct reports ensuring that Human Resource, Payroll, and Training issues are resolved.
Managed Driver Operations to ensure that scheduled runs are covered and that resources are properly utilized.
Co-ordinated with Recruiting to ensure that staffing levels are maintained at proper levels making sure that personnel have the proper endorsements to match Company needs.
Responsible for retention of Drivers and ensuring that goals for Driver Retention are met.
Mentored and developed new Drivers.
Managed accounts to ensure that Customers expectations were met and exceeded.
Met and coordinated with Marketing Representatives to develop and implement strategies that met and exceeded Customer expectations.
Worked closely with Fleet and Safety Department to ensure highest levels of Worker and Driver Safety.
Operations Manager
FedEx Express, Reno, Nv.
December 1994 – August 2016
Managed AM and PM operations ensuring smooth flow of 28,000 inbound and outbound packages.
Responsible for over 100 employees, including 24 direct reports ensuring that Payroll, Training and Human Resource issues are resolved.
Managed Operations to meet Productivity goals.
Developed, Implemented and ran a Mentoring Program for new employees.
Hiring Manager responsible for maintaining necessary staffing for Operations.
Environmental Manager responsible for ensuring compliance with all applicable Environmental regulations.
Coordinate and maintain close working relations with clients, internal and external customers to ensure highest level of Customer Service.
Monitor compliance with all safety standards.
Work closely with Marketing Representatives to develop and implement strategies to provide Customers with solutions to their shipping requirements.
Education: Microbiology / Chemistry Studies
California State University, Chico
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