Manager Customer Service

Location:

Hoffman Estates, IL

Posted:

July 31, 2016

Contact this candidate

Resume:

GEORGE M CARTINA

Home: 630-***-**** • **** Epping Place • Schaumburg, Illinois 60194 • E-Mail: ***********@***.***

SUMMARY / HIGHLIGHTS

Twenty plus years experience within the OEM industry. Consistently demonstrating a level of expertise in Materials Management.

Recognized for skills in organization, troubleshooting, procedural implementations, recruiting, and mentoring associates. Proficient in Windows, Microsoft Word, Microsoft Works, Microsoft Power Point, Microsoft Excel, Mfg Pro, Job Boss, Epicor, and customized software systems.

Experience includes procurement of automated controls, castings, hoses, steel, copper, brass, electro-mechanical devices, and much more. It also includes an in-depth knowledge of MRP/ERP, Just-In-Time, and Mapics, Kan-Ban inventory systems with multiple locations, QS9000, ISO9001, AS9100, and Lean Manufacturing Concepts.

PROFESSIONAL EXPERIENCE

Colony Inc. Elgin IL September 2006 to June 2015

Project Manager (Supply Chain)

Colony Inc. is a manufacturer of Point of Purchase displays for the retail industry

Project Managers are responsible for every aspect of the P.O.P. Display from the time it is released from Business Development to the time it is shipped out of the facility. These responsibilities include but are not limited to the following:

Act as a liaison between Sales and Production, review drawings and communicate any discrepancies to the engineering department, material planning, inventory management, procurement of the materials (Domestic and Overseas), expediting the materials, and entering part numbers into the computer system (Job Boss and Epicor).

Establish and maintain relationships with vendors.

Ordering of packaging and labeling that are required to complete the project.

Placing wood / metal fabrication and painting requisitions to production planning.

Work with the fabrication, assembly / packaging, and shipping departments to assure the product is shipped out correctly and on time to the customer.

Set priorities, develop a work schedule, monitor the progress, and track the project until completion.

Review the quality of work completed with the project team on a regular basis to ensure that it meets the project standards.

Manage any changes to the project scope, project schedule, and project costs.

Assess situations to determine the importance and risks to make clear and timely decisions in the best interest of the organization.

Developed new and unique ways to improve operations of the organization.

Worked with other project managers for the same account to effectively set goals, resolve problems, and make decisions to enhance organizational effectiveness.

Key part of a team that turned a customer with subpar sales in 2006 into the number 1 customer in 2010 thru 2013.

Unicco Service Company Elk Grove Village IL March 2005 to August 2006

Maintenance Buyer/Planner (MRO)

Put into action a Preventative Maintenance Program (Maximo) including the scheduling, material planning, expediting and procurement needed with the assistance of the Maintenance Manager.

Assigned and entered identification numbers to all of the equipment.

Created and entered preventative maintenance procedures.

Maintained the daily work orders (in the Maximo System) that were created by the customer.

Created a repair parts crib for the maintenance staff.

Separated and organized parts into bins.

Created a "Kan-Ban" tag system for every part.

Made a spread sheet for all parts including; part numbers, descriptions, locations, manufacturers, vendors, and prices.

Initiated a purchasing system (Procure Plus) with assistance from corporate headquarters.

GEORGE M CARTINA Page 2

PROFESSIONAL EXPERIENCE (continued)

Aztech Locknut Company Aurora IL August 2000 to February 2005

Manufacturing/Production Manager

Managed every aspect of the production department, including: scheduling, planning, and expediting, preventative maintenance, and all of the procurement needed to maintain the department. Responsibilities also included the Supervision of (3) Machinists, (7) Machine Operators, and the Tool Crib Manager.

Newly created position in order to delineate duties and responsibilities from the Plant Manager and Warehouse Manager to the Production Manager.

Scheduled all aspects of outside processing and the packing and distribution of customer orders. Interacted with sales and customer service with shipping and receiving divisions.

Organized all international raw materials and outside process orders.

Developed procedures and flow charts in the implementation of a MRP system. (QAD/MFG PRO)

Service Merchandise Inc. Bloomingdale IL July 1998 to July 2000

District Merchandising Manager January 2000 to July 2000