Technical Support Customer Service
Resume:
CAREER OVERVIEW
Bilingual professional with over 20 years of experience in Web Design, web programming / website administration, systems administration, and personnel training. Background working for Cable TV, Manufacturing, Software Developer, and HR Consulting. Successful experience working with others to accomplish software implementation projects related to areas such as purchasing, sales, billing, production, payroll, customer service, and Email Marketing campaigns. Fluent in English and Spanish.
TECHNICAL SKILLS
Hand coding HTML, CSS, Dreamweaver, Fireworks, ASP 2.0, JavaScript and VBScript knowledge, MS SQL Server knowledge, BIZENTRO (Samsung’s ERP software), Windows 2003/2008 network administration, PC Hardware, Cisco Routers knowledge, PCHunter (Windows-based applicant tracking system), Bullhorn (Web-Based applicant tracking system), Email Marketing (iContact/Constant Contact).
IT/Web Marketing Specialist – Barbachano International, Inc. Chula Vista, CA 04/2009 – Present
IT and Website Administrator (Webmaster)
Manage Windows 2003 network, perform website maintenance and design tasks, support with desktop applications
Phone system administration
Help Desk operation and PC Hardware support
Train personnel in use of the network, Internet, Bullhorn, MS Office suite and other pc tools
Design newsletter and Email Marketing campaigns for the Training and Recruiting divisions
Email Marketing Campaign tracking (Sends, Opens, Bounces, etc) using iContact / Constant Contact
Monitored websites performance through Google Analytics
Perform Website Design by using Adobe Suite (Dreamweaver, Fireworks, Photoshop)
Provide recruiters with job leads (by researching online) so they can make sales calls.
Publish job postings on the company’s website and other major sites (LinkedIn, The Ladders, etc.)
Receive candidate applications and provide recruiters with the resumes that meet the requirements for each job
Perform keyword search on linked-in and major search engines to find the right candidates for each open position
Provide customer support to candidates (follow-up emails)
Prepare sendouts (resume/summary evaluations) to clients
ACHIEVEMENTS
Successfully implemented a candidate portal, which eliminated a significant amount of administrative work
Successfully replaced old Avaya phone system with a new phone system with more features and capabilities
Created a new website for the training division (Challenger Gray & Christmas) in Spanish
Successfully increased traffic to the Challenger Gray website by sending marketing emails periodically
Helped bring more business by redesigning and improving content on marketing campaigns
Obtained the AIRS Certified Internet Recruiter (CIR) certification
Hosted Services Support Engineer – Pointivity, Inc. San Diego, CA 11/2008 – 03/31/2009
Designed and maintain website templates for resellers.
Maintained company’s websites.
Website creation from mock-ups using Dreamweaver.
Designed and coding of newsletter and Email Marketing campaigns.
Email Marketing Campaign tracking (Sends, Opens, Bounces, etc) using iContact.
XML Site Map creation and submission in major search engines (google, yahoo).
Site administration through Google Analytics.
ACHIEVEMENTS
Designed 8 different website templates to be used by resellers to sell Pointivity services
Designed and launched marketing campaings that helped promote Pointivity services
IT/Web Marketing Specialist – Barbachano International, Inc. Chula Vista, CA 06/2005 – 11/2008
IT Specialist and Website Administrator (Webmaster)
Manage Windows 2003 network, perform website maintenance and design tasks, support with desktop applications
Designed newsletter and Email Marketing campaigns to send it to clients, and other contacts (Approx. 15,000 people)
Email Marketing Campaign tracking (Sends, Opens, Bounces, etc) using SimpleSend.
Monitor website’s performance and keep content updated
Performed Web Design by using Adobe software (Dreamweaver, Fireworks)
Help Desk operation and PC Hardware support
Train personnel in use of the network, Internet, PCHunter, Bullhorn, MS Office suite and other pc tools
Exchange server Administration and oversee Network Performance.
Site administration through Google Analytics.
ACHIEVEMENTS
Successfully redesigned Barbachano’s website.
Successfully migrated from Windows 2000 to Windows 2003
Reduced IT outsourcing costs
Successfully migrated from a Windows Application to a new Web-Based application (Bullhorn Staffing)
WEB DEVELOPER – Comair Rotron, Tijuana, Mexico 02/2004 – 05/2005
Maintained and designed company’s websites and administer the company’s Electronic Data Interchange (EDI)
Responsible for keeping a permanent improvement program for the website, keeping a corporate image
Monitored website’s performance and updated content
Worked on new designs to launch new products
Newsletter design by using HTML/JavaScript
Designed and administrated company’s corporate Intranet site
Performed Web Design
Provided help desk support
ACHIEVEMENTS
Created a new and fresh look for the company’s website
Completely redesigned the corporate Intranet including new features added
SOFTWARE ENGINEER – Samsung Data Systems, Tijuana, Mexico 01/2002 – 02/2004
Customized and implemented WEB ERP solutions, perform web designing and systems administration tasks
Customized ERP software
PC Hardware support
Created ASP pages using VBSCRIPT/JAVASCRIPT/SQL according to customer needs
Worked with MSSQL. Managing data and doing SQL Reports
Trained people in the in the use of BIZENTRO (Samsung’s ERP Software)
Designed ASP pages for V-Net (Samsung TV/Monitor vendor portal)
Performed V-Net help desk support and training
ACHIEVEMENTS
Successfully replaced/upgraded computers in order to meet software’s minimum hardware requirements
Performed ERP implementation and support
Optimized time response to our suppliers
Improved Samsung’s vendor portal to ensure companies had their material requirements on time
TRAINING/TECHNICAL SUPPORT SPECIALIST – Aspel de Mexico, Tijuana, Mexico 12/1998-01/2000
Offered training and technical support for provider of accounting, human resources, manufacturing, inventory control and point-of-sale software
Trained client personnel in use of full range of Aspel products in classroom settings
Provided technical support to users of Aspel products by telephone
Conducted demonstrations of Aspel products for sales prospects
Designed client solutions proposals for new client prospects
ACHIEVEMENTS
Lowered the number of troubleshooting calls by offering accurate solutions to distributors and end users
Successfully trained distributors so they could offer better support to end-users
SYSTEMS ADMINISTRATOR/NETWORK ADMINISTRATOR – Vision Por Cable, Tijuana, Mexico 12/1994-09/1998
Responsible for managing computer resources located at central offices in Tijuana and regional offices throughout Mexico
Implemented and managed Windows NT and AS/400 networks
Administered billing and connection services on IBM AS/400 system
Provided technical support to Windows NT network and AS/400 users
Trained personnel in use of the network, the Internet, custom and commercial applications
Designed management reports using AS/400 Query
Oversaw Lotus Notes server e-mail (Groupware) server
Managed Convergy’s Cable Master Customer Billing Software
ACHIEVEMENTS
Successfully designed and implemented Windows NT networks
Reduced downtimes with 24/7 IT support and network monitoring
Successfully supported billing software migration to a newer and powerful AS/400 system
EDUCATION
Bachelor’s degree in Management Information Systems – Centro de Estudios Univer Noroeste (Tijuana)
Completed CCNA hands-on training course towards Cisco’s CCNA certification in March, 2008.
Contact this candidate