Customer Service Information Technology

Elizabeth V. Pena

Fresno, Texas ***** * 832-***-****

acvyle@r.postjobfree.com www.linkedin.com/pub/elizabeth-velapena/33/2b7/30b

PROFILE

Extensive knowledge with software and hardware including database administration, building websites, setting up networks, and securing information on a large scale, network security. A highly motivated individual who possesses strong leadership and successful team building capabilities with excellent technical and communication skills; presentation and customer service skills. Resourceful problem solver with proven ability to bring quick resolution to challenging situations. Proven experience leading teams.

TECHNICAL SKILLS

Systems: Unix-Based System: Window’s From 92 to 2010, Linux, Mac OS, Cisco

Security: Anti-Virus Tools: Slow Loris, FPK, Pro Discover

Languages: Visual Basic, Visio, SQL, HTML, XHTML, Java, C+, .NET Framework

Software: MS Virtual Machine, MS Office, Photoshop, Dreamweaver, cPanel, Wordpress

EDUCATION

DeVry University – Houston, Texas Cum Laude GPA3.69 Graduated: Dec. 2015

Bachelor of Science in Computer Information Systems- Business/Management

San Jacinto College South – Houston, Texas GPA 3.65 Graduated: Aug. 2013

Associate of Applied Science in Information Technology Security-Information Technology Security

Certificates

Information Technology-Advanced Information Technology Security May 2013

Information Technology-Information Technology Security June 2013

Information Technology-Core Information Technology June 2013

Technical Experience

Trouble shoot sensors, probes, line leaks, tank losses, pressure line leaks, water in sumps

Monitored deliveries needed, inventory, overfills, tank gauges,

Dispatched services for sites w/emergency and non-emergency issues

Communicate technical information

Conduct computer diagnostics to determine nature of problems

Identify appropriate software including MS Visual, MS Access, MS Visio, and MS SQL Server Management Studio for a website developed, Word Press, cPanel, WHM

Install electronic equipment, components, or systems; install security measures

Monitor use of computer data files to safeguard information

Provide technical support to computer users

Revise or correct errors in computer programs, software, or systems

Test the Software Integration in combining of components (software modules, programs, etc.)

Use computers to enter, access or retrieve data application providing functionality for a website developed in a Senior Project Testing Integration test cases, test Plan and procedures, use Unit Test Case Spreadsheet software

EMPLOYMENT HISTORY

Fuel Management Helpdesk Services- Veeder Root May 2016-Jul.2016

Assisted customer’s in support of in-ground fuel tank systems; provided support via phone/email to customers and contractors; managed leak indicative alarms; monitored and troubleshoot remote equipment including tank gauge systems, generated by equipment in the field. Dispatched service contractors to provide onsite service if needed.

Substitute Teacher- Fort Bend Independent School District March 2016-June 2016

Teach curriculum from assignment left from Teacher. Manage & Monitor Students.

Volunteer/Mentor Volunteered Church/School August2001- Present

Mentored children at elementary school, tutored English, reading and math at elementary; Bible education taught for school age students;

Video Manager/Service- H.E.B. Grocery Store May-1982-Oct-1998

Managed a department, scheduled employees, customer service, ordered, stocked, inventory, invoices, checking in/out vendors, bookkeeper, managed cashiers, baggers and gas kiosk

Insurance/Debit Agent- United/Reliable Life Insurance March 1997-October 1998

Managed a debit account collecting premiums, selling Life Policies, Renters and Homeowners Insurance, Customer Service. Helping clients plan their future with benefits.

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