Customer Service Data Entry

Hema Rana

** ********* ***. ******* ** *****

201-***-**** ***********@*****.***

OBJECTIVE

My objective is to offer my experience and knowledge to bring success of your company.

EDUCATION

Bombay University. College, Mumbai, India 4 years of College

•Major: B.Sc. Biology

WORK EXPERIENCE

Sales Tax Office Government of India, Mumbai, India 1982-1997

Data Entry Clerk, Customer Service, Receptionist

•Add new business clients and their respective information to computer system

•Register new business owners and provide them with valid certification

•Answer phones and take messages from customers and contributing companies

•File invoices from business clients and make appointments

•Provide personalized customer service for various business owners

Vitaquest International LLC, West Caldwell, NJ May 1997 - September 2013

Labelling Department Supervisor, Clerical &Administrative Work, Customer Service, Shipping/Receiving, Packaging Dept. (Production), Q.A. Dept.

•Responsible for day to day operation of the labelling department

•Received labels and assigning them to the corresponding products

•Data entry of packing slip information and purchase information/order of labels

•Responsible for maintaining computerized inventory of labels and ordering new labels

•Directed department responsibilities and coordinated three other employees

•Interacted and worked with various other departments in the company, including the packaging department which entailed shipping and receiving and warehouse work

•Ensured that productive and cost efficient products were produced by overlooking the department’s duties and employee production

•Performed physical inventory cycle count, also in charge of ordering supplies and managing budget as well as issuing work schedules

•Well-versed in operating various production machinery(forklift) and packaging of vitamins

USPS Postal Services CCA, Paterson, NJ September 2014 – January 2015

Temporary Position

Mail Carrier

•Deliver packages and mail to business and people in various locations

•Set up a route and deliver mail six days a week

•Retrieve outgoing mail from boxes

•Operate an approved vehicle to deliver mail and/or walk on foot

•Responsible for sorting mail and packages

Nutra Med Packaging Inc., Rockaway, NJ May 2015 – Present

Labeling Department Supervisor, Shipping/Receiving, Packaging

•Responsible for operation of the labelling department.

•Data entry of packaging slip and labels

•In charge of ordering supplies, Q.A. Dept., Packaging Dept.

•Responsible for keeping inventory of labels for shipping and receiving

SKILLS

Language: English (Fluent), Gujarati (Native), Hindi (Native), Marathi (Fluent), Punjabi (Fluent)

Computer: Typing skills, mastery of Microsoft Office Suite, mastery of SAP, mastery of data entry, mastery of inventory, and proficient at social media platforms including Facebook and Instagram.

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