Experienced BA/QA

Melanie Ang Yap

** ****** ******, ****** ****, Philippines

Mobile Number: (63-917*******

E-mail Address: *********@*****.***

SUMMARY OF QUALIFICATIONS:

Experienced Software Quality Assurance Analyst and Business Analyst EXPERIENCE:

November 3, 2014 – February 29, 2016 Ateneo De Iloilo (Iloilo City, Philippines) Teacher (Full-time Employee Year 2014-2015, Part-time Employee Year 2015-2016)

• Teaches Foreign Language (Basic Mandarin) to Grade 7, Grade 8 and Grade 9 students

• Assists in extra-curricular activities that are related to the Chinese Department such as the annual Chinese New Year celebration

April 6, 2015 – November 30, 2015 Chicken Essentials Ph. Inc., Tradefarms, Inc., Puremeat Marketing

(Iloilo City, Philippines)

Human Resources Manager (Regular Employee)

• Builds and establishes the first Human Resources Management Department in the company

• Creates the first organizational chart, job evaluation, salary structure, performance evaluation, em- ployment procedure and process for each function or department

• Performs restructuring and reengineering to the company February 27, 2012 – March 31, 2014 Towers Watson (Manila, Philippines) Requirements Analyst (Regular Employee)

• Works with the business practice to outline and document the requirements for fixes and new behav- iors/functionality/features in Jama Contour

• Works with the business, thru on-shore BAs, to determine road map placement for all fixes and en- hancements

• Prepares design “mock ups”, such as a sample screens or report output as needed to illustrate the proposed final product for internal or external clients

• Assists Quality Assurance teams in developing test cases that will thoroughly examine all functional requirements against client business requirements

• Receives and author business requirements from local client-facing teams or product management team and review with teams to understand and interpret business needs

• Translates and document business needs into both summary functional requirements and detailed technical specifications for a new product, report, or product enhancement

• Conducts functional and usability testing on prototypes, products, or reports to ensure deliverable meets requirements and business need

October 12, 2010 – January 11, 2012 WeSupport, Incorporated (Manila, Philippines) deployed to client: Philippine Long Distance Telephone Company (PLDT)

Business Analyst / Quality Assurance Tester (Project Hire)

• Manages testing activities related to business requirements and all other requirements related to as- signed systems, which include coordinating test activities with test schedules

• Creates and maintains test cases for assigned projects, which include validating test case traceability to requirements and use cases

• Manually executes test cases for assigned projects

• Creates and maintains all test results in a project library, and tracks and re-tests defect fixes for as- signed projects

• Develops and maintains effective communication with both technical and non-technical team mem- bers

• Coordinates and conducts walkthrough with the Business Analyst, Testers and Development team in the new process to be implemented

• Assists in spearheading the LoadRunner testing automation tool project

• Leads the project and conducts performance testing to the first Identity Access Management (IAM) system in the company

• Formulates tools utilized in sending the Release Management daily report July 10, 2009 – April 15, 2010 Colegio San Agustin (Manila, Philippines) Junior Teacher (Regular Employee)

• Teaches Computer subject (Microsoft Access) to all Second Year High School level (10 classes)

• Assists in school extra-curricular activities

January 7, 2008 – May 31, 2009 Citibank, N.A. (Manila, Philippines) Business Planning & Analysis Intermediate Analyst (Regular Employee)

• Analyzes data from Citi financial services

• Performs data quality and testing

• Coordinates with US counterpart for data warehousing responsibilities July 16, 2007 – December 28, 2007 Bastion Payment Systems Corporation (Manila, Philippines) Quality Control Tester (Regular Employee)

• Creates and maintains test cases for assigned projects

• Validates test case traceability to requirements and use cases

• Manually executes test cases for assigned projects

• Tracks and re-tests defect fixes for assigned projects

• Creates and maintains all test results in a project library

• Coordinates test activities with test schedules for assigned projects

• Develops and maintains effective communication with both technical and non-technical team mem- bers

• Creates Business Requirement documents

• Presents and demonstrates the implemented application system to the clients March 15, 2007 – June 15, 2007 Haribon Foundation for the Conservation of Natural Resources

(Manila, Philippines)

Human Resources Management Assistant III (Regular Employee)

• Assists the Human Resources Supervisor in handling all people management concerns

• Involves in the planning and organizing of the following functions: Recruitment and Selection, Com- pensation and Benefits Administration, Employee and Labor Relations, Performance Management, Training and Development, Filing, Records-Keeping and Documentation

• In charge of coordinating with the vendor and conduct System Testing in the primarily installed pay- roll system

February 16, 2006 – October 27, 2006 Navitaire International, LLC (currently Navitaire Philippines Inc. an Amadeus Company) (Manila, Philippines)

Associate Quality Assurance Engineer (Regular Employee)

• Executes test cases and test scenarios

• Documents test case results

• Defines, creates and enhances new and existing test cases to fulfill the required testing for the as- signed application

• Reports and monitors valid quality defects thru Remedy and doing the necessary coordination with developers, co-QA team, business analysts about the reported defect

• Completes test execution within the set target for every testing cycle

• Identifies and raises issues and concerns related to testing

• Provides suggestions and applies approaches that will improve the testing process and methodologies of the team

• Supports overall testing deliverable by being able to test the whole application suite

• Conducts training to another tester on the assigned application

• Analyzes how the assigned application behaves including the more complex nodes and how it relates to other applications

November 3, 2005 – February 3, 2006 Aspire IT Solutions, Inc. (Manila, Philippines) deployed to client: UNISYS Philippines

Quality Control Tester (Project Hire)

• Performs test cases

• Documents and details test cases and test case results

• Reports results back to testing team lead

• Provides assistance to the testing team lead in creation of test plan and test cases June 16, 2003 – August 26, 2005 Equitable PCI Bank (currently Banco De Oro Unibank, Inc.)

(Manila, Philippines)

Jr. Quality Assurance Analyst (Regular Employee)

• Performs assistance in software testing of new systems developed by the programmers

• Creates documents such as test script completions in accordance with the program specifications provided

• Coordinates service requests of various Information Technology Groups units and inventory of rele- vant system documentation relating to implemented application systems.

• Serves as the administrator for the online monitoring system on Requests for Service (RFS), which is in line with responsibilities in Change Management section.

• Handles user requests with regard to the quality assurance test environment, including creation and resetting of Transaction Systems Sign-On IDs. Such responsibility serves as assistance as the admin- istrator of the mainframe environment, the TSSO (Transaction Systems Sign-On ID), where the test- ing occurs.

EDUCATIONAL ATTAINMENT:

Certificate Program

Date of start to end: June 2009-April 2011

University/College: Philippine Normal University

Course/Degree: (Certificate in Teaching Program)

Post Graduate Level / Master’s Degree

Date of start to end: May 2004-March 2011

University/College: De La Salle University Manila

Course/Degree: (Master of Science in Psychology, major in Industrial/Organizational Psychology) * Earned 48 units out of 54 units

College Level

Date of start to end: Year 1999-2003

University/College: Saint Paul College of Iloilo,

Course/Degree: (Bachelor of Science in Business Administration, major in Computer Information Technology) Graduated Cum Laude (Honor Graduate) High School Level

Date of start to end: Year 1995-1999

Institution/School: Iloilo Central Commercial High School ACHIEVEMENTS:

• Most Supportive Requirements Analyst Award (Towers Watson, Global Resource Center)

• Call of Duty Award (Towers Watson, Global Resource Center)

• Praise Award for Teamwork (Citbank, N.A., Operations & Technology RAVE Program) TRAININGS:

• Basic Management Seminar Workshop (August 2015)

• Documenting and Management Requirements (June 2013)

• Enterprise Analysis and Domain Modeling (April 2013)

• Communication Assertiveness (March 2012)

• Office 2000 Macro Programming Using Visual Basic Applications (August 2008)

• Creative Problem Solving and Decision Making (July 2008)

• MSSQL Basic Tools (July 2007)

• Visual Basic 6.0 Modules 1,2,3 (July 2005)

• Windows 2000 Fundamentals (May 2005)

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