Data Entry Customer Service
Resume:
Tamika S. Hollinger
Philadelphia, PA 19138
***************@*****.***
SKILLS
Successful experience providing customer service with the ability to resolve problems, handle special request, and ensure customer satisfactions.
Excellent skills in office procedures, document management, and client relation with excellent organizational skills.
Strong interpersonal skills with the ability to get things done effectively.
WORK EXPERIENCE
People for People, Inc. Philadelphia, PA
Data Entry Keyer 03/2008 – 06/2015
Ran appointment list for appointed orientation days enrolling 2000 clients per year.
Stored completed documents in appropriate data base systems. Kronos, CWDS, CAPS, ETO.
Compared data with source documents, or re-enter data in verification format to detect errors.
Located and corrected data entry errors, or reported them to supervisors.
Maintained logs of activities and completed work.
People for People, Inc. Philadelphia, PA
Intake Coordinator 01/2009 -06/2015
Greeted clients before enrolling in program.
Qualified each client’s referral.
Obtained vital information for enrolling customers in program.
Instruct clients on the initial requirements to complete orientation.
Provided paperwork and assigned clients to instructors and directed them to classroom lab.
Philadelphia Workforce Development Corp. Philadelphia, PA
Quality Review Clerk 01/2002- 03/2008
Collected and analyzed data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
Prepared detailed reports on audit findings.
Reviewed incoming paperwork and transmittal documents to ensure accuracy before imputing in system.
Information Management Technician
Input, retrieved, reviewed data from Kronos for transmitting to AIMS and CAPS.
Ran placement reports for Spoc, FI, and WorkPlus Programs and also EDSI EARN Center Kronos Mismatches and Null Reports.
Filed alpha and numeric order in a timely and accurately manner.
EDUCATION
Community College of Philadelphia Philadelphia, PA
Associates in PC Applications/ Hardware Technology 05/2002
CERTIFICATION
Computer Operation Certification from Community College of Philadelphia 05/2002
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