Engineer Quality Assurance

JAMES WISER

P.O. Box ***

Littleton, MA *****

***/***-**** - **********@*****.***

OBJECTIVE: A challenging position in the field of Software Quality Assurance/Testing to capitalize

on my strong communication and analytic skills.

EDUCATION: M.S., Computer and Information Science, Cum Laude, Syracuse University, New York

M.S., Mathematics, Syracuse University, New York

B.A., Mathematics, State University College of New York, New York

WORK EXPERIENCE:

DataGravity, Nashua, NH Sept/2014 – Nov/2014

MANUAL GUI TEST ENGINEER

Test several areas of a Data Storage Array application confirming the GUI from array setup,

data share creation (CIFS, iSCSI and NFS), user privileges, system monitoring, backups,

restores, and intelligent data analysis

Created and modified test cases using TestLink

Created and monitored application defects in Bugzilla

Verified application GUI representation in IE, Firefox and Chrome

Used PuTTY and Linux commands to install builds and record test results

New Feature, regression, smoke and functionality testing

Harvard University, Cambridge, MA 2013 - 2014

Software QA Engineer

Responsible for testing several Applications: Course Catalog, Cross Registration, Term Date Tool,

ARIeS, Aurora, OARS, and COI

Testing: Functionality, Acceptance, Black box, smoke, troubleshooting and regression testing

Perform SQL queries to establish data correctness and data for testing

Waterfall and Agile environment (Developers, Doc, QE) for establishing features, design, review

Recording all test plans, test results and bug reports in a Central Database (JIRA) and Zephyr

Interact with Documentation, Developers, Server team and DBA’s to ensure product release on schedule

Conducted phone screen and in person interviews for Developers, Business Analyst and Product Managers

Assisted in Customer support: clarification, verification and resolution of customer issues

Responsible for hands-on demos and presentations of our products to customers and new employees

IBM, Westford, MA 1999 - 2009

Software QA Engineer

Responsible for manual and automated testing of Lotus Domino/Notes security features

Testing: SSL, SMIME, Local Database and Port Encryption, Execution and Access Control Lists

Automation: DNA/Runprogram, JAVA and RFT

Agile environment (Developers, Doc, QE) to identify, write and execute tests, meeting all deadlines

Recording all test plans, test results and bug reports in a Central Database

Verification of ‘bug’ reports entered against security features

Interact with Documentation and Developers to ensure product release on schedule

Digital Equipment Corp./Compaq Computer Corp., Nashua, New Hampshire

Principal Software Engineer 1993 - 1999

Quality Assurance

Responsible for evolution of Test and Project Plans for a Benchmarking effort of a c/s web application

Configured the hardware and software for the system test environment

Developed and executed the scripts for the test plans in Visual Test-based on User Profiles

Supported user documentation reviews and bug verification

Wrote the final Project Report with key quality assurance analysis

Tested installation and connectivity of several applications in multiple client/server configurations

Technical Project Leader - Electronic Publishing Systems Group

Testing the interoperability of word and document processing application pairs on various environments

and other software products for quality assurance before release to market

Designed and implemented the test methodology -- report generation and distribution through

interfacing with field support, marketing, engineering and third party software vendors

Managed group of ten offering services to various software engineering groups

Coordinated the group’s activities in the areas of system/cluster management, baselevels, builds,

integration release engineering, installations, user interface, capital equipment and capacity planning

SKILLS SUMMARY: Java, SQL, Oracle SQL Developer, Windows, Mac, Linux, Clearcase, defect tracking tools (JIRA and Bugzilla), test plan/case tracking systems (TestLink), testing from OS client and web clients (Internet Explorer, Firefox, Outlook, Thunderbird and Safari on a MAC), Lotus Notes - Client and Server, Agile/lean/Scrum development, SDLC. Manual, GUI, full functionality, regression, load and performance testing.

ACTIVITIES: Mathematics and Computer Science teacher at Syracuse University, NY

(5 years) and Hawthorne College, Salem, NH (4 years)

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