Customer Service Manager

SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

EDUCATION

SKILLS

ROBBIN PALMERO

**** ********* **, *******, ** 24018 H: 540-***-**** C: 540-***-**** **************@***.*** Dedicated and focused office manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Excel spreadsheets

AR/AP

QuickBooks,Accountedge

Medical terminology

Microsoft Office MS Office

Payroll 941,940 taxes

Meticulous attention to detail

Self-directed

Deadline-oriented

Results-oriented

Problem resolution

Self-starter

Planned and executed all aspects of a major office move.Coordinated all department functions for team of 8+

03/2016 to 06/2016 Accounting

Lodging Technology Roanoke, VA

Managed the receptionist area,

including greeting visitors and responding to telephone and in-person payroll and 941,940 taxes, A/R and A/P

08/2008 to 07/2015 Office Manager

Medical Resource and Solutions Roanoke, VA

As office manager, hiring and training were important aspects. Implementing policy and procedures for entire staff. Managed the account payable /receivable through QuickBooks. Filed and processed company payroll and filed payroll taxes. Overseen customer service and proper customer relations. Moved the office from one small location to a large retail space. Then when he closed the business I helped liquidated all assets and close accounts with all vendors,return inventory and balance the accounts.

06/1995 to 03/1999 District Manager

PCA International Photography Roanoke, VA

Managed and was responsible for 12 off site stores including their scheduling.

Hiring and training all managers.

including their performances and evaluations.

Encourage managers to up the sale performances from each prior year by. creating and implementing contest to motivate employees. Completed a weekly newsletter for approx.

48 -56 employees.

1976 High School Diploma

Jefferson High School Roanoke Va, US

AP, AR, balance, customer relations, customer service, Hiring, inventory, Medical terminology, Excel spreadsheets, Microsoft Office, MS Office Suite, office, newsletter, office manager, payroll, problem solver, QuickBooks, retail, scheduling, taxes, team player

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