Customer Service Management

LEIGH R. COLLIER

*** **** ***** *********

Akron, Ohio 44312

(H) 330-***-****

(C) 330-***-****

***********@*****.***

CAREER SUMMARY

Twenty-four+ years experience in professional administrative support, domestic and international supply chain/procurement activities, and marketing/pricing functions. Skilled at word processing and database management and proficient in numerous Windows software applications. Promoted steadily within the Babcock & Wilcox Company to positions increasing in scope and responsibility.

EXPERIENCE

THE BABCOCK & WILCOX COMPANY – BARBERTON, OH 1991-2015

Pricing Analyst (8/09-10/15)

Responsible for the review, analysis and creation of price levels for all of the products and services provided by the Replacement Parts business unit. Maintained prices in databases. Reviewed customer service quotes/proposals and orders to determine commercial costs, standard price/cost and to ensure completeness. Reviewed cost estimates and standard cost changes for accuracy and to ensure profit margin impact. Prepared Price Approval Request (PAR) forms and chaired PAR meetings with staff. Determined cash flow and favorable customer payment terms. Reviewed contract closeouts for cost overruns. Prepared budgetary pricing.

Quote & Order Coordinator (6/08-8/09)

Responsible for all aspects of Replacement Parts Spare Parts Manual creation and order support related to the contract requirements of all new OEM and Service projects. Assure quality quote to Customer. Research previous and original contracts, enterprise systems, (PLM/Visibility) and various Engineering resources to determine complete scope with B&W part numbers and prices scope of Customer spare part proposal request received from Project Management. Compile vendor recommended spare parts lists along with internal B&W equipment lists. Interact and coordinate with vendors and internal functions such as Engineering, Purchasing, Transportation, Pricing, etc. to produce spare parts proposal. Assist in completion and assembly of proposal for distribution to Project Management and Customer.

Purchasing Assistant (12/03-6/08); Order Administrator (9/99-12/03)

Performed various data entry functions including inputting requisitions into purchasing system, processing amendments, and maintaining purchase orders. Assembled inquiry packages for transmission to suppliers. Evaluated quotes and tabulated responses. Prepared bid analysis forms. Compiled information and placed purchase orders for required material within specific dollar limits following established purchasing procedures. Assisted in processing of invoices by verifying material billed vs. purchase order information and working with Accounting and Project Team to resolve discrepancies. Coordinated efforts with Scheduling, Project Management, and Transportation departments to meet company commitments and support customer deadlines. Communicated with suppliers concerning on-time delivery of material and maintained accurate, up-to-date data regarding status of current orders in Purchasing system. Maintained purchase order file after order is closed out. Created reports as required in support of the procurement process.

Purchasing Clerk (8/97-9/99)

Provided support and assistance to Procurement Managers in carrying out a wide range of proposal and contract administration duties. Prepared and issued RFQ packages to domestic and international suppliers. Expedited, received, and distributed quotes and prepared initial bid analysis. Pursued missing or additional quote information. Maintained project files and supplier/commodity database information. Interfaced with Proposal Management, Engineering, and Estimating departments. Coordinated electronic file development and interfaces between internal departments and external suppliers. Assisted in the development and standardization of RFQ documents which helped facilitate the overall proposal process. Supported the implementation of new software by giving input to assigned team members regarding setup/structure requirements. Served on a process improvement team which investigated numerous departmental problems, drew conclusions, and recommended solutions which were later implemented.

Secretary (1/93-8/97);

Generated correspondence, agreements, contracts, reports, charts, graphs, and spreadsheets. Prepared proposal and contract RFQ packages. Trained and supervised clerical co-ops. Developed and maintained online expediting report. Arranged travel agendas, scheduled meetings, maintained attendance and payroll records, ordered office inventory, answered telephones, sorted/distributed mail, and kept office files current. Provided basic computer software training to co-workers and determined formal training needs.

High School Co-op/ Temporary Employee (9/91-1/93)

EDUCATION

HIRAM COLLEGE – HIRAM, OH 2008-Present

Currently pursuing a Bachelor’s Degree in Business Management.

THE UNIVERSITY OF AKRON – AKRON, OH 1994-1999

67 credits hours completed towards a Bachelor’s Degree in Business Administration with 3.7 GPA.

EAST HIGH SCHOOL – AKRON, OH 1992 Graduate

TRAINING

Attended several educational seminars focusing on a wide range of business-related topics including critical thinking/problem solving, negotiation and persuasion skills, time management, business communication, stress/crisis management, internet communication, and social styles. Also received professional hands-on training in numerous Microsoft products as well as business systems and products unique to Babcock & Wilcox.

REFERENCES AVAILABLE UPON REQUEST

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