Customer Service Technical Support
Resume:
Objective
To Acquire A Challenging Position In An Environment Where I Can Best Utilize My Skills And Education.
Experience
Endurance International Group January 2016- Present
Technical Support Engineer
Intermediate level knowledge of DNS, HTML, FTP, POP/SMTP, PHP and MySQL with respect to troubleshooting customers web-hosting services.
Demonstrated competency in upselling services/products, and escalating sales leads to the appropriate internal team
Proven ability to quickly identify, troubleshoot, and resolve most technical support related inquiries and when necessary communicate with and escalate the inquiry to the correct team/department to provide the correct resolution for the customer
Demonstrated initiative working special projects such as Constant Contact quality follow up project, which assisted in achieving important company goals and ensuring positive experiences for our customers through an analytical quality control processes as part of a select team of high performing agents.
J-Curve Technologies September 2014- January 2016
VUDU Tier 2
Customer Service - Provide the Best possible Customer Service to customers.
Responsibilities – Help Customers with inquiries about their account and provide simple technical support.
Network Technician - Provide a more in depth Technical support regarding their network.
Responsibilities - Help Customers configure their network to be able to use the VUDU streaming service. The technical troubleshooting I would assist them with would be setting a Static IP, DNS, DMZ, Port Forward, DHCP reservation and if possible help them Bridge their routers.
Maverick Theater April 2014
La Cage Aux Folles
Reed 1 – Played instrument: Soprano Saxophone, Flute, Clarinet, Piccolo, Responsibilities – Be able to play all required instruments in the book given.
Fullerton College October 2013
Ragtime
Reed 4 – Played instrument: Bass Clarinet, Soprano Saxophone, Flute, Clarinet.
Responsibilities – Be able to play all required instruments in the book given.
Riverside King High School August 2013
Guided High School Saxophone players during band camp to become better musicians.
Education
Arizona State University August - Present
Going to Arizona State University to achieve a Bachelors of Science Degree in Computer Science focused towards Software Development.
Fullerton College August 2011- June 2014
Attended Fullerton College to pursue a degree in Music as well as Computer Science.
Skills
Willing to learn and do own research outside of the work place
Great attitude
Technically Inclined
Quick Learner
Fluent in: HTML, Java, Python, C++
Understand PHP, CSS and other web based languages
Works well with others
References
Jacob Wood
Lead
Fransisco Motta
Co-worker
Camaron Castaldo
Co-worker
Contact this candidate