Management Data
Resume:
ERIC HANCOCK
Germantown, Maryland 20874
***************@*****.***
SUMMARY OF QUALIFICAITONS
IT professional with over 10 years of experience in the telecommunications and information technology field. Skilled in installation, testing, troubleshooting, and repairing digital and analog equipment. Areas include fiber optics, hardware, operating systems as well as networks and software. Various responsibilities as required for a large companies to ensure system for the entire East Coast is up and running. Excellent record of meeting project deadlines, organizational streamlining and dedication to customer satisfaction.
PROFESSIONAL EXPERIENCE
Clearance Status: Public Trust
Data Center Specialist 9/2015 to Present
22nd Staffing Inc.- N.I.H./N.C.I. Campus
Bethesda, Md.
Rack and stack power and network hardware
Configuration of UPS, PDUs, and other hardware
Inventory management
Transport of hardware
Hardware replacements
Cable management
Cleanup and maintenance of LAN closets and datacenters
Documentation of LAN closets and datacenters
Support for after-hours hardware migrations
Manage changes to power and cooling infrastructure in LAN closets and datacenters
Manage day-to-day operations of the NCI CBIIT server rooms and data centers.
Monitor server room capacities.
Provide general server room management including space, rack space management, power wiring, and air conditioning planning.
Plan for future movement of equipment in and out of the facility to ensure continued support for NCI critical operations.
Monitor environmental and other controls (power, AC, etc.) that impact operations.
Configuration of switches.
Eric Hancock ***************@*****.*** page 2
Data Center Technician
Facebook, Ashburn, VA 01/2014-08/2015
Rack & Stack server and IT hardware in corporate data center.
Install support hardware for all devices to be installed into cabinets on raised floor.
Place devices in cabinets according to instructions from internal hardware power & placement team.
Complete cabling and cable organization per client DCO standards.
Monitor rack chillers, generators and PDU’s to ensure that chillers are removing heat from compressors PDU’s are distributing electricity to racks, and generator is generating power
Shipping/Receiving
Update asset management tool
Hardware failure troubleshooting/replacement
Coordinate with vendors to secure support/replacement devices
Document processes, customer information, and infrastructure layout.
Rotation of data cabinets, installation of routers and server
Perform DAS installs, splitters, radios and termination of connectors for coaxial cable and antennas for wireless systems Detailed communication and documentation to team members for project status and testing results
Quality Control – Maintaining Concise’s Quality standards
Fiber and coax cable testing– including OTDR, Cable Sweeps, VSRW, DTF, Return Loss, etc.
PIM testing experience
Ensuring Concise’s Safety Management policies are rigorously implemented and adhered to.
Installation and troubleshooting of low voltage electrical systems
Wireless data collection using PC based data collection softwar
Linux Staging/ Network Operator/Technician
Vista/ New Pentagon, Manassas, VA 09/2010 – 12/2013
Launch computer rollouts and installation of software and staging computers utilizing UBUNTU Linux Operating System.
Interface with and assist customers with issues such as routing, prioritization, troubleshooting and resolution for network set ups
Experience in Data Centers Operations, consolidations, and migration
Address operational systems issues including file and share permissions, user accounts and installed
Troubleshoot hardware and software issues as they arise.
Also installation of various of telecommunication cables Cat 5, 6, and fiber Sc, Lc,St, Coaxial
Eric Hancock ***************@*****.*** Page 3
Network Technician/
Aerotek Military, Baltimore, MD
U.S. National Guards and National Government 02/2004- 09/2010
Installation of various software, and monitored connectivity as well as denial of services
Supervised 12 trained technicians for IT installation and testing of security
Fulfilled work orders/service calls to maintain and install Pelco security cameras and Protech motion detectors, PIRS, heat detectors, sirens, BMS, roll-ups, outside cameras, vault panel and telecommunication wiring Cat 3, 5, 6, and ST,SC fiber optics.
Performed set-ups of digital testing, calibration, testing and trouble shooting of circuits, components, instruments and mechanical assemblies.
Identified failures, resolved problems and determined needs for appropriate verifications. Configured, maintained and provided all technical support regarding LAN/WAN
CERTIFICATIONS / EDUCATION
Linux Certified, Montgomery College, Rockville, MD, 2009
Computer Repair A+ Certified, Computer Institute, Rockville, MD, 2008
Telecommunications/Fiber Optics Certified, South East Variate Cluster, Washington, DC, 1998
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